10 Associate Customer Service Rep. Jobs in Waltham, MA
TalentBurst, an Inc 5000 company is Hiring an Associate Customer Service Rep. Near Waltham, MA
Duration: 9 Months
Shift: 1st Shift
Location: Waltham, MA 02451Job DescriptionViaCord, The Company, provides newborn stem cell preservation and genomic services for expectant families.
Newborn stem cells are a valuable source of non-controversial stem cells; the building blocks of our blood and immune systems.
The value and benefits of stem cells found in umbilical cord blood are clear; cord blood collection saves lives today and medical researchers are exploring new uses for umbilical cord blood stem cells for tomorrow, including diabetes, heart disease, and stroke.
Our Customer Service team is critical to the success of preserving the stem cells.
They assist parents throughout the delivery process with any questions and are also responsible for ensuring the safe delivery of the stem cells to our laboratory facility.
We are currently looking for enthusiastic people to join our growing team! This is a great opportunity for an individual to join an organization that provides growth opportunities for individuals looking to build a career in the biotech sector.
Proven understanding of fundamental call center metrics and performance management techniques
Must have strong interpersonal, customer service, and phone skills
Must be highly reliable and motivated to excel
Ability to work with cross-functional departments; experience working with teams
Ability to communicate effectively (both written & orally)
Ability to handle multiple tasks with adherence to deadlines
Superior planning, organizational, and time management skills to effectively allocate and manage resources
Basic typing, computer skills, and data entry experience preferred (proficiency with Microsoft Office, familiarity with Siebel database and Salesforce a plus)
No client or employee complaints against the Rep for inappropriate behavior or handling of a situation
Provide customers, both internally and externally, with a high level of service with regard to all inquiries, orders, and shipments
Handle all inbound CS calls, and perform outbound calls and correspondence as needed to ensure customer satisfaction
Build and maintain customer relationships
Assist clients and medical staff throughout the delivery life cycle of ViaCord's service
Must showcase the ability to successfully resolve cross-functional customer issues including order discrepancies, complaints, billing and shipping issues
Assure quality, integrity, and accuracy of client information (including review, processing, and database entry)
Partner with CS Management to implement necessary call center changes as a result of customer feedback
Ensure timely completion of non-phone tasks by agents such as board-check, filing, fax checking, and email claims
Handle escalated customer issues as needed. All applicable follow-ups must be conducted in a timely manner
Bilingual Spanish is not required, but it is really nice to have.
Participate in Customer Service On-Call Program Notice - The on-Call Program will not be required for contingent labor, however, if the worker were to convert to FTE, then they will be required to participate.
TB_PH Job #: 24-08941
Job Summary
Contractor
IT Outsourcing & Consulting
$43k-54k (estimate)
06/01/2024
07/27/2024
talentburst.com
BOURNE, MA
25 - 50
2002
JOE CLERICO
<$5M
IT Outsourcing & Consulting
Related Companies
About TalentBurst, an Inc 5000 company
TalentBurst is a certified MBE staffing/payroll firm founded in 2002 by 3 ex-Monster.com executives. We provide award winning solutions for the Global Talent Cloud including: IT, Engineering, Professional, & F&A Staffing Life Sciences & Clinical Staffing High Hazard & Global Payroll 1099/IC Validation & Compliance Our MSP partners & end customers have recognized us with the following awards: AgileOne Gold Supplier 2017 Allegis Global Solutions Strategic Partner 2018, 2019, 2020, 2021 Allegis Global Solutions Diversity Partner of the Year 2020 Geometric Results Platinum Preferred Partner KellyO...CG #1 Strategic Supplier @ #1 Cloud Computing PRO Unlimited Silver, Gold, & Platinum Supplier 2012 - 2020 Randstad Premier Supplier 2021 TAPFIN Premier Partner 2017, 2018 TAPFIN Program Performance Award @ #1 cloud computing Workforce Logiq Proven Performer 2016 - 2020 First Data #1 supplier for 12 Quarters Thermo Fisher Supplier of the Quarter Toyota Best in Compliance and Retention Excellence Dominion Energy Supplier of the Year 2020 Western Union Supplier of the Year 2017 2020, 2021 BBJ Fast50 10 time BBJ "Pacesetter & INC 500/5000 5 time SIA-fastest growing SIA 2020 Large Life Sciences Staffing Firms GENMSDC "Supplier of the Year" Category 4 2019, 2020 Top 3 Supplier for Sanofi, Visa, Adobe, Securian Top Supplier for First Data for 10 years We currently have workforce in 46 states and 8 countries working for customers such as Amazon, Uber, VISA, Exelon, Securian, Salesforce.com, Dropbox, Twitter, Verizon Media, Adobe, Western Union, First Data, FIS, National Grid, SANOFI, Merck, Abbott, Roche, Symantec, and Corning among many others. We are headquartered in Natick, MA along with operations in San Fran, CA; Fort Lauderdale, FL; Vineland, NJ; Providence, RI, Raleigh, NC, Toronto, Canada; & Gurgaon, India as well as remote Executives strategically placed nationwide. Please check us out at www.TalentBurst.com or via Linkedin or Facebook.
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The job skills required for Associate Customer Service Rep. include Customer Service, Call Center, Microsoft Office, Planning, Customer Satisfaction, Data Entry, etc. Having related job skills and expertise will give you an advantage when applying to be an Associate Customer Service Rep.. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Associate Customer Service Rep.. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Associate Customer Service Rep. positions, which can be used as a reference in future career path planning. As an Associate Customer Service Rep., it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Associate Customer Service Rep.. You can explore the career advancement for an Associate Customer Service Rep. below and select your interested title to get hiring information.
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