2 Common Noticing System Operations Manager Jobs in Quincy, MA
TalentBurst, an Inc 5000 company is Hiring a Common Noticing System Operations Manager Near Quincy, MA
Quincy, MA/ Hybrid
12 monthsThe Common Noticing System Operations Manager will be the principal facilitator of all governance and IT processes defined to support Notice generation, management and distribution serving multiple client programs and their systems. The CNS Ops Manager will collaborate with business groups, architecture, and the PMO to refine the Vision for the service and establish a strategy and roadmap to get there. They will work with the Vendor(s) providing these services to meet objectives in the roadmap and measure Vendor performance using or enhancing a performance framework of operational metrics and targets based on ITIL standards.
The ideal candidate will have strong background in Enterprise Content Management as a Program, project, or IT lead using industry leading ECM tools. They would demonstrate a history of collaborating with multiple business and IT stakeholders and working with leadership to drive decisions related to resources, priorities, or financial plans. The successful candidate will have a wealth of tactics and experience managing and engaging stakeholders and planning and executing effective change management.
Detailed List Of Job Duties And Responsibilities
- Stay current on stakeholder needs and program vision.
- Develop operations plans that include quarterly/annual goals, priorities for the program, and balance priorities with resource and financial constraints.
- Assist the program by defining performance metrics and steps taken to meet defined benchmarks/SLAs.
- Interface directly with business and engineering teams to understand and influence outcomes.
- Responsible for iteratively enhancing monitoring and reporting on all program metrics.
- Manage vendor(s) contracts and measure and report on their performance.
- Collaborate with peer teams to provide and enhance services and help it evolve in line with agency and Commonwealth mandates.
- Build and manage a small team of direct reports for needs that Vendor(s) and peers cannot meet effectively.
- Understand and proactively review existing processes, identify opportunities for improvement and make constructive suggestions for change that would benefit the program.
- Bachelor's Degree
- 4 years of experience managing IT operations serving content management/publishing systems.
- ITIL Foundation certified strongly preferred.
- Demonstrated ability to understand and negotiate the needs and expectations of multiple stakeholders.
- Excellent communication & negotiation skills and experience in supporting technical and non-technical staff.
- Advanced program/process/project management skills and systems-thinking
- Advanced relationship management, leadership skills, and organizational savvy
- Advanced analytical skills, providing critical thinking, solving problems, with ability to measure, evaluate and act on financial and operational results.
- Proven action-orientation, resilience and ability to respond to changing business objectives.
- Proven ability to develop/implement business strategies across the enterprise, collaborating to implement initiatives in an integrated manner.
- Proven ability to influence others, structuring and presenting documents to effectively communicate with and inspire trust of partners and leaders, driving alignment and decision making.
- Experience leading people and effectively mentoring, coaching and developing others.
- Advanced knowledge of Microsoft Office, knowledge of Teams, SharePoint, JIRA, and a CI/CD framework
- Must have multiple years of working with Agile SDLC
Job #: 24-09531
Job Summary
Contractor
IT Outsourcing & Consulting
$121k-151k (estimate)
06/20/2024
07/12/2024
talentburst.com
BOURNE, MA
25 - 50
2002
JOE CLERICO
<$5M
IT Outsourcing & Consulting
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About TalentBurst, an Inc 5000 company
TalentBurst is a certified MBE staffing/payroll firm founded in 2002 by 3 ex-Monster.com executives. We provide award winning solutions for the Global Talent Cloud including: IT, Engineering, Professional, & F&A Staffing Life Sciences & Clinical Staffing High Hazard & Global Payroll 1099/IC Validation & Compliance Our MSP partners & end customers have recognized us with the following awards: AgileOne Gold Supplier 2017 Allegis Global Solutions Strategic Partner 2018, 2019, 2020, 2021 Allegis Global Solutions Diversity Partner of the Year 2020 Geometric Results Platinum Preferred Partner KellyO...CG #1 Strategic Supplier @ #1 Cloud Computing PRO Unlimited Silver, Gold, & Platinum Supplier 2012 - 2020 Randstad Premier Supplier 2021 TAPFIN Premier Partner 2017, 2018 TAPFIN Program Performance Award @ #1 cloud computing Workforce Logiq Proven Performer 2016 - 2020 First Data #1 supplier for 12 Quarters Thermo Fisher Supplier of the Quarter Toyota Best in Compliance and Retention Excellence Dominion Energy Supplier of the Year 2020 Western Union Supplier of the Year 2017 2020, 2021 BBJ Fast50 10 time BBJ "Pacesetter & INC 500/5000 5 time SIA-fastest growing SIA 2020 Large Life Sciences Staffing Firms GENMSDC "Supplier of the Year" Category 4 2019, 2020 Top 3 Supplier for Sanofi, Visa, Adobe, Securian Top Supplier for First Data for 10 years We currently have workforce in 46 states and 8 countries working for customers such as Amazon, Uber, VISA, Exelon, Securian, Salesforce.com, Dropbox, Twitter, Verizon Media, Adobe, Western Union, First Data, FIS, National Grid, SANOFI, Merck, Abbott, Roche, Symantec, and Corning among many others. We are headquartered in Natick, MA along with operations in San Fran, CA; Fort Lauderdale, FL; Vineland, NJ; Providence, RI, Raleigh, NC, Toronto, Canada; & Gurgaon, India as well as remote Executives strategically placed nationwide. Please check us out at www.TalentBurst.com or via Linkedin or Facebook.
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