8 Tier 1 Help Desk - Onsite //Harrisburg, PA Jobs in Harrisburg, PA
TalentBurst, an Inc 5000 company is Hiring a Tier 1 Help Desk - Onsite //Harrisburg, PA Near Harrisburg, PA
Harrisburg, PA
2 plus monthsShort Description:Help Desk Analyst - 1 year of field experience. 2-year associates degree or equivalent technical study.
Complete Description:
There are two available Tier 1 positions.The training cycle for these positions run 3-4 weeks, so start dates would most often fall 2 to 3 weeks from the date of acceptance. Two possibly three successful candidates could be in each training class due to the team's training limitation.
This is a Tier 1 position requiring working on phones all day. This position is 100% on the phones, password resets and application support. No Tier 2 work will be performed. This is an operational-type job and reliability, and communication are key components to making the department successful.
Our client seeks someone with customer service experience, people skills, prefer a team environment and have basic IT experience. They can teach the IT, but the candidate either will have or doesn't have people and customer service skills.
The Help Desk Analyst performs the skills listed below-•Provides technical assistance, support, and advice to end users for hardware, software, and systems via phone.
•Investigates and resolves computer software and hardware problems of users.
•Answers questions, applying knowledge of computer software, hardware, systems, and procedures.
•Talks with technical and non-technical co-workers to research problem and find solution.
•Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions.
•Create and escalate Remedy trouble tickets to Tier 2 Service Desk staff and/or 3rd Party Service Providers as needed to ensure resolution.
•Follow quality standards and displays strong customer service skills.
•Able to work in a team environment.
•Complete assigned tasks.
•Excellent communication skills; both written and spoken.
•Reset or restore mainframe, LAN and User IDs and passwords through RACF or Active Directory
•Diagnose and coordinate the repair of products by dispatching and tracking the work of appropriate Service Providers.
•Research and update, as needed, reference publications and diagnostic aids to seek information necessary to resolve end user issues.
Required Skills:•Experience with call tracking and ticketing software
•Attentive to details and ability to be resourceful (using supplied documentation)
•Ability to support users with limited knowledge of computers, software, hardware, and systems
•Above average communication skills and telephone manner.
•Excellent organizational skills
•Basic User & Security Group Active Directory administration
•Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365
•Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation)
•You will be a self-motivated achiever who gains satisfaction from providing excellent customer service
•1 years previous IT Service Desk and/or Call Center experience required.
***Saturday work from 8 AM - 12 PM is scheduled for once a quarter and management will give at least two weeks' notice beforehand.***
#TB_EN
Job Summary
Contractor
IT Outsourcing & Consulting
$51k-63k (estimate)
05/24/2024
10/06/2024
talentburst.com
BOURNE, MA
25 - 50
2002
JOE CLERICO
<$5M
IT Outsourcing & Consulting
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About TalentBurst, an Inc 5000 company
TalentBurst is a certified MBE staffing/payroll firm founded in 2002 by 3 ex-Monster.com executives. We provide award winning solutions for the Global Talent Cloud including: IT, Engineering, Professional, & F&A Staffing Life Sciences & Clinical Staffing High Hazard & Global Payroll 1099/IC Validation & Compliance Our MSP partners & end customers have recognized us with the following awards: AgileOne Gold Supplier 2017 Allegis Global Solutions Strategic Partner 2018, 2019, 2020, 2021 Allegis Global Solutions Diversity Partner of the Year 2020 Geometric Results Platinum Preferred Partner KellyO...CG #1 Strategic Supplier @ #1 Cloud Computing PRO Unlimited Silver, Gold, & Platinum Supplier 2012 - 2020 Randstad Premier Supplier 2021 TAPFIN Premier Partner 2017, 2018 TAPFIN Program Performance Award @ #1 cloud computing Workforce Logiq Proven Performer 2016 - 2020 First Data #1 supplier for 12 Quarters Thermo Fisher Supplier of the Quarter Toyota Best in Compliance and Retention Excellence Dominion Energy Supplier of the Year 2020 Western Union Supplier of the Year 2017 2020, 2021 BBJ Fast50 10 time BBJ "Pacesetter & INC 500/5000 5 time SIA-fastest growing SIA 2020 Large Life Sciences Staffing Firms GENMSDC "Supplier of the Year" Category 4 2019, 2020 Top 3 Supplier for Sanofi, Visa, Adobe, Securian Top Supplier for First Data for 10 years We currently have workforce in 46 states and 8 countries working for customers such as Amazon, Uber, VISA, Exelon, Securian, Salesforce.com, Dropbox, Twitter, Verizon Media, Adobe, Western Union, First Data, FIS, National Grid, SANOFI, Merck, Abbott, Roche, Symantec, and Corning among many others. We are headquartered in Natick, MA along with operations in San Fran, CA; Fort Lauderdale, FL; Vineland, NJ; Providence, RI, Raleigh, NC, Toronto, Canada; & Gurgaon, India as well as remote Executives strategically placed nationwide. Please check us out at www.TalentBurst.com or via Linkedin or Facebook.
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