Summary:

• Dress Code: Business casual in most locations
• COVID Requirements: None
• Administrative duties including but not limited to: Calendar Management, Maill room, print room, hospitality services.
• The person who will succeed in this role is detailed oriented, personable, and polished. Legal/hospitality experience a plusNo extensive lifting, standing or walking.
• Lifting up to 25lbs may be required. The candidate will have the opportunity to become perm with client after 20 hours worked.
• Client varies- this position covers multiple client locations. There is no main address. The area is Orlando Florida.
• This position will cover at multiple client sites. Parking will be provided or reimbursed.
• Shift Timings 8:00 am- 5:00 pm (M-F)

Roles & Responsibilities

• Under the direction of the Enterprise Services Manager (ESM) or Area Operations Manager (AOM) this key position supports daily operations, implementations, expansions, and administration of all.
• Managed Services Accounts within an assigned operational area with varying sizes.
• Undertaking all customer support tasks in external customer/client facilities.
• The Area Customer Service Coordinator is responsible for a broad knowledge of client Service.
• Excellence Methodology, complete knowledge of account service delivery requirements and client portfolio of offered solutions.
• Delivers operational support by assisting MS leadership by supplementing onsite personnel at various customer locations performing a wide range of duties requiring a versatile skill set and ability to adapt to varying industries.
• Additionally, they are required to support various locations for reasons that may include vacation, absences, training, implementations, etc. throughout assigned operational area.

Job Duties and Responsibilities

• An integral member of the service team by supporting the daily operations for all contracted services at customer accounts within a geographical area
• Assists management with process improvement, procedural testing and validation and ensuring field compliance with operational best practices.
• Support the Field Implementation Managers with the implementation of new customer accounts and service expansions.
• Assists with onboarding new team members and cross training peers
• Assists with the development of Site Procedure Guides and sharing best practices throughout geographical area.
• Routinely inspects Site Procedures Guide for accuracy and compliance Knowledgeable of all contracted services within assigned customer accounts
• Performs daily visual inspection of site services and client and customer compliancy to safety.
• Provide feedback on site experience via survey tool or any other forms to help improve the customer experience, internal and external.
• May require “standing in” for absences or vacations of the onsite resources that may also include site management.
• Provides, executes, and supports all aspects of services, which entails traveling to and from various accounts.
• Creates and maintains a customer-focused environment
• Responsible for customer satisfaction by engaging end-user feedback.
• Responsible for escalating customer issue to ESM/AOM and support the resolution to completion.
• Communicates effectively and responds quickly to customer and end user communication
• Collects data and is knowledgeable of the tools and methods used for the completion of the Monthly Operations Review as directed Performs other duties as assigned.

Minimum Qualifications

• Requires high school diploma plus 12 months of related work experience. Post High School education encouraged and preferred
• Could be required to move locations in one day should the business require it. Also, ability to
• cover accounts between 40-50 miles
• May require valid, violation-free driver’s license along with reliable transportation and minimum levels of auto insurance coverage per client policy.
• Requires intermediate skill level on most common software applications including file folder
• management and navigating to network production folders.
• Must maintain and accurately submit monthly expenses in a timely manner following proper
• coding requirements.

Knowledge, Skills and Abilities

• Possesses ability to work in a team environment by maintaining positive, productive relationships with co-workers
• Possesses ability to adapt to changing situations, flexibility, high motivation, and sense of
• urgency.
• Possesses basic math skills.
• Possesses judgment in making sound justifiable decisions and taking action in solving problems.
• Possesses ability to perform repetitive work by continuously executing different tasks according
• to set procedures, sequence or pace while maintaining quality and output standards.
• Possesses commitment to task by having started and persisted with specific courses of action.
• Possesses excellent oral communication skills by being able to clearly present information
• through the spoken word in positive and negative circumstances.
• Possesses working knowledge of account services to facilitate job scheduling.
• Possesses ability to comprehend written and verbal instructions from customers and effectively
• translate to site resources
• Possesses ability to resolve customer related issues.
• Possesses ability to troubleshoot and coordinate problem resolution.
• Possesses proficiency in the use of Microsoft and computers.
• Routinely may be asked to report to an alternate site on any given day which could result in
• walking, driving or other modes of transportation to that alternate site and a longer commute time that exceeds scheduled shift
• Typically, an office / warehouse environment with adequate lighting and ventilation, and a normal range of temperature and noise level