Our client is a nonprofit 501c6 scientific organization that brings together professionals from industry, academia and regulatory agencies globally to solve scientific and technical problems in order to advance the development of biopharmaceuticals. Our client enables regulatory capacity building, knowledge-sharing and global access by leveraging strategic partnerships, scientific expertise, and a diversity of views in all of our activities. They organize scientific symposia and maintain an archive of related summary papers and presentations. They are committed to diversity, equity, and inclusion in all aspects of what we do. It is their belief that diverse perspectives drive innovative thinking and better solutions to help us advance our mission. They are an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees.

The Registration and Data Administrator plays a pivotal role in ensuring the smooth and efficient day-to-day operations. This position demands a highly organized, detail-oriented individual with exceptional communication and administrative skills. As a key contributor to the CASSS team, you will collaborate closely with all internal team members, leaders, and members to advance our mission.

Responsibilities:

This section describes the essential functions of this role but is not intended to be all-inclusive. Other duties may be assigned, as necessary. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions of this job.

• Create Registration forms in Impexium, our association management software (AMS), including:
• Meeting registration forms (all Fora and Symposia)
• Exhibitor registration forms (all relevant meetings)
• Additional workshops and short courses (when relevant)
• Draft and distribute all attendee stakeholder correspondence, including:
• “Know Before You Go” Messages
• First Time Attendee Welcome Messages
• Prepare exhibitor and attendee surveys
• Post-Event Survey Reports (Exhibitor and Attendee)
• Complimentary registration instructions to speakers, committee members, exhibitors and program partners.
• Follow-up on outstanding registration fees.
• Communicate with client members and stakeholders, including:
• Registration data management
• Prepare pre- and post-meeting attendee registration lists, as well as registration lists that will be used for on-site badge printing
• Prepare event name badges
• Customer service/miscellaneous
• Serve as the first point of contact for inquiries via phone or email
• Managing packing/shipping of meeting supplies for specific meetings
• Creation and management of complimentary registration and discount codes according to client policies.
• Ongoing cleaning and de-duping of Impexium database for both individuals and organizations
• Search for and add prospects to appropriate client database

Requirements

• Bachelor’s degree in Information Management, Business Administration, Non-Profit Management, or a related field preferred but not required.
• 1-3 years of experience in database management, registration administration, or a similar role preferred.
• Ability to analyze data, generate reports, and present findings clearly and concisely.
• Strong attention to detail and ability to maintain data cleanliness
• Accuracy, particularly in data entry
• Ability to work on and complete multiple projects with competing deadlines
• Ability to interact with diverse, international audiences
• Customer service focused
• Ability to work independently with a small, virtual team
• Strong computer skills and an aptitude to learn new programs are required. Proficient with MS Office (Word, Excel, Outlook and Zoom.)
• Proficiency in Impexium, Asana and Slack a plus.
• Strong verbal and written communications skills.
• Must be team-oriented and able to work independently in a virtual, remote environment with cross functional team.
• Strike a good balance between execution of established protocols and flexibility to change when appropriate.
• Requires excellent interpersonal skills, including the ability to work well with individuals from varying professional, cultural and educational backgrounds.

Physical Requirements:

• Ability to travel to three to five meetings each year for the performance of assigned duties and responsibilities.
• Sit and stand for prolonged periods.
• Perform data entry and keyboarding for prolonged periods.

This job description outlines the general nature and level of work performed by employees within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the role.