Title : Sales Agent/Customer Service (CRM)

Location : Blacksburg, VA USA 24060

Duration : 1 year contract

Pay : $18/hr on W2

This position is Monday to Thursday 7:30-4:30 and half day on Friday.
There is flexibility with this role, but the candidate will need to be onsite during the first half of the assignment for training. After the first few months, the HM may allow candidates to work hybrid. It will be on a case-by-case basis.
Depending on turnover and headcount there is the possibility for this to become a temp to perm position.
Primary Functions

1. Manage multiple new and existing customer accounts
2. Liaison between customer and company
3. Primary contact for customers

Key Responsibilities:

1. Interface with various company and field sales personnel

2. Evaluate and respond to customer and/or field sales representatives’ requests for information, etc.

3. Receive in RFQ from customer or field sales, initiate internal engineering reviews, obtain pricing from accounting, generate and

submit quotations, including all supporting documentation

4. Receive and maintain customer purchase orders and translate into company sales orders

5. Coordinate with Contract Administration on issues related to contract terms, conditions, licenses, and certification

6. Update internal software records in (LN, CRM) as required

7. Attend schedule/production meetings

8. Some travel may be required

• Bachelor’s Degree in Business or technical area, or an Associate’s degree with 2 years related experience
• Excellent written, verbal, interpersonal and organizational skills
• Strong attention to detail
• Ability to work within a team oriented approach
• Ability to work in a high-paced multi-tasking environment
• Personal computer experience with working knowledge of word processing, database, and enterprise information systems software as require. Should be proficient with Microsoft Office suite

Plus if the candidate has experience with Infor LN.