4 Customer Support Manager Jobs in Bronxville, NY
Talnt is Hiring a Customer Support Manager Near Bronxville, NY
- Maintain and update product pricing in catalogs and price lists to ensure accuracy and competitiveness.
- Regularly update product catalogs with new items, pricing information, and comprehensive product details.
- Collaborate closely with the sales team to facilitate transparent communication and ensure customer satisfaction.
- Provide troubleshooting and assistance for customer orders, account statuses, and relevant problems.
- Work closely with logistics teams to facilitate transparent communication and ensure customer satisfaction.
- Act as a liaison between sales, shipping, and accounts receivable.
- Conduct proactive follow-ups with customers to gauge satisfaction, collect valuable feedback, and address any concerns.
- Stay updated with new products and feature launches to ensure the sales team is informed.
- Update internal systems with new product information, pricing adjustments, and crucial customer data.
- Examine outstanding orders and individual customer inquiries to ensure nothing is overlooked.
- Follow up on pending disputes and problems to ensure timely resolution.
- Serve as a liaison between customer service, shipping, accounting, and the warehouse to facilitate smooth daily operations.
- Suggest improvements to the sales process.
- Evaluate and issue credits in accordance with established company policies.
- Ensure accurate and efficient processing of customer orders with acute attention to detail.
- Utilize Electronic Data Interchange (EDI) systems and processes proficiently to streamline operations.
- Manage and monitor customer accounts, including following up on outstanding invoices and collections.
- Oversee product returns and exchanges in accordance with company policies.
- Investigate and promptly resolve outstanding deduction discrepancies.
- Address and resolve customer inquiries, concerns, and issues promptly and professionally to uphold our high service standards.
- Bachelors degree in business administration or a related field preferred.
- Proven experience in customer service management, particularly in the food industry.
- Strong understanding of collections, returns, pricing, and customer service principles.
- Excellent communication and interpersonal skills.
- Proficiency in computer systems and data entry.
- Familiarity with EDI systems and processes.
- Detail-oriented with strong organizational skills.
- Ability to work independently and as part of a team.
- Strong problem-solving and conflict-resolution abilities.
- Experience with customer service software and CRM systems.
- Knowledge of supply chain and logistics processes.
- Advanced proficiency in Excel and other Microsoft Office applications.
- Certification in customer service or sales management.
- Ability to adapt to a fast-paced environment and manage multiple priorities.
Job Summary
Full Time
$84k-109k (estimate)
06/23/2024
07/21/2024
The job skills required for Customer Support Manager include Customer Service, Problem Solving, Microsoft Office, CRM, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Manager positions, which can be used as a reference in future career path planning. As a Customer Support Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Manager. You can explore the career advancement for a Customer Support Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Manager job description and responsibilities
Customer support managers lead teams of customer support specialists to ensure that clients receive assistance with the technical aspects of products or services.
02/25/2022: Spartanburg, SC
The customer support manager will be responsible for driving superior customer support to business clients through policies, procedures, and setting of goals.
02/26/2022: Winston Salem, NC
Customer Support Managers listen to the needs and desires of customers and lead a team of Customer Service Representatives.
02/10/2022: Rapid City, SD
They are responsible for overseeing teams of Customer Service Representatives.
04/10/2022: Queens Village, NY
Customer Support Managers build and nurture profitable relationships with old and new customers through excellent customer service with the help of customer service representatives.
03/24/2022: Santa Ana, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Manager jobs
A good CSM have the affinity for multitasking with precision.
02/20/2022: Cincinnati, OH
They also had a thorough knowledge of legislation pertaining to consumer protection.
02/09/2022: Charlotte, NC
Customer support managers must also create an environment where employees feel valuable to the organization.
04/11/2022: Lancaster, PA
The customer support manager must be able to work with people with different needs.
04/06/2022: Vineland, NJ
As a Customer Support Manager having the right customer service skills and traits don't only make for happier customers, they also make the job more fun.
02/03/2022: Fayetteville, AR
Step 3: View the best colleges and universities for Customer Support Manager.
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