Responsibilities:

• Create quantifiable project plans with clients based on each clients needs, constraints, and factory setup
• Ensure factories use production data effectively to increase capacity, quality, and ROI
• Track and record cases of factory improvement and ROI
• Oversee overall client renewals and installation expansion
• Maintain relationships with client engineers and senior management
• Record, distill, and deliver client feedback to executives and Product to incorporate into future platform development and go-to-market strategy
• Conduct Quarterly Business Reviews with client executives to consult on client strategy, business objectives, and their coordination with our value proposition

Qualifications:

• 3 years of experience working in manufacturing on process optimization or digital adoption, either as a Consultant, Engineer, Lean Expert, or as a customer success representative for a third-party SaaS vendor
• Technical degree in Engineering, Computer Science, or similar, or equivalent experience
• Experience in identifying process or logistical constraints and using analytics or statistical process control to alleviate them
• Experience building close relationships with executives and engineers to understand their needs and see a solution through to completion
• Curiosity and enthusiasm about technology
• Exceptional communication skills
• Strong project management and self-organization skills

Preferred Qualifications:

• Business management experience: operations management, engineering management, or similar
• Understanding of factory and manufacturing financials
• Experience translating business problems into technical solutions
• Not your classic customer success role; must have manufacturing experience and have worked in a fast-paced vendor setting
• Requires an engineering or computer science degree
• Must handle a variety of different clients, up to a maximum of 10, with a real white-glove service approach
• Candidates focused on NPS are not a fit