Help Desk – Tier I Support

Talus Payments is looking for an energetic and organized Help Desk Tier I Support candidate to join our growing team. You will primarily support day to day activities by providing technical support to remote and on-site users including computer applications and end user hardware.

• Resolving Help Desk tickets to ensure timely resolution of problems.
• Maintaining laptops, desktops, VoIP handsets, mobile devices, and software.
• Responding promptly to all incoming user issues by phone, e-mail or chat.
• Following up with end-users to ensure that requests are handled within established SLAs.
• Following established procedures and contributing to creating new procedures when required.
• Collaborating with network services, and/or application development teams.

Skills:

• Requires excellent communication skills, analytical ability, strong judgement and the ability to work effectively with client and IT management and staff.
• Ability to work well with a team in a fast paced, fluid environment.

• Ability to handle unscripted telephone conversations, listening and communicating.
• Experience with documenting and updating procedures.

Experience Required:

• (1 Year) Onsite desk-side support, maintaining Desktop and Laptop workstations
• (1 Year) Business application support (Microsoft Office, Outlook, O365)
• (1 Year) Help Desk ticketing handling
• (1 Year) User administration using Active Directory and Office 365
• VoIP troubleshooting and support
• Troubleshooting LAN/WAN connectivity issues

Experience Preferred:

• University Degree and/or related Technical Diplomas are strongly considered
• IT technical certifications would be of benefit to a successful candidate
• Technology support experience for Contact Center environments

Job Type: Full-time

Job Hours: Monday - Friday, between 8:00 am - 5:00 pm

Location: Dallas, TX - onsite

Travel: 0%

Company Description:

Talus is a technology-driven payment processing company that puts client success above all else. While Talus stays ahead of the technology curve by providing products and services that help merchants run their business more profitably, it's the support and education our clients receive from Talus that separates Talus from the average payment processor. Recently injected with a substantial amount of investment capital, Talus is looking to go head-to-head with some of the top payment processors in the United States in areas of technology, brand recognition, and marketing. We're looking for the top 1% to help us get there.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to talk and hear. The employee is frequently required to sit for extended periods of time and tolerate unpredictable work hours. The employee is frequently required to walk; use hands and fingers to feel, handle, or operate objects, tools, or controls; and reach with hands and arms. Specific vision abilities required by this job include close vision and the ability to focus. In addition, the job requires employees to have the ability to hear and communication to customers and co-workers throughout the day for extended periods.

Mental Requirements:

The mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job; work and deadlines may impose pressure on a routine and frequent basis, substantive contacts with people in stressful situations, delicacy and unpredictability of contacts routinely may create significant/constant stress.

Talus is an EO Employer – Veterans/Disabled and other protected categories

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

This description reflects managements’ assignment of essential functions. It does not proscribe or restrict the tasks that may be assigned.