• Provide prompt, dependable, high quality, vehicle service to (internal & external) customers.
• Complete repair work within the scheduled or allotted time period whenever possible with the focus of continually improving this “efficiency” skill. 
• Minimize come backs and deal with them promptly and satisfactorily when they do occur.
• Maintain productivity (time spent working on billable jobs) as close to 100% as possible.
• Maintain clean efficient facilities.

• Accept work assignments from Service Advisor.
• Request parts for the job as early as possible when needs become known.
• Perform service, repair, and customization work in accordance with factory specifications.
• Notify Service Advisor of additional work needed or any delays in expected completion as soon as they become known so that customer may be contacted and notified of the delay.
• Keep customers' vehicle cleaner than when it was dropped off.
• After job is finished ensuring proper completion and filing of paperwork.
• Keep work area as clean as possible and assist others with maintaining shop cleanliness.
• Assist Service Writer, when requested, with writing up work orders, communicating with customers, test riding, or any other issue which will help ensure customer satisfaction.
• Maintain technical qualification by completing any necessary training programs assigned to you by the Service Manager.
• Other Duties as assigned.

• Completion of a factory authorized formal training program such as MMI Service School or equivalent work experience.
• Current Motorcycle license.

• Service Technicians need both basic and special tools to properly diagnose and service our products.
• All Service Technicians are required to own a set of tools upon date of hire. Will provide a list of required tools.

• Requires the use of both hands.
• Frequently required to bend, stoop, crouch, reach, handle tools, and lift 40 lb. of material.
• Frequently requires the ability to balance and push a 700 lb. motorcycle.
• Must possess ability to work under pressure and handle stress.
• Must have ability to meet regular required attendance and tardiness policies.

• Frequently works near moving mechanical parts.
• Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
• Occasionally exposed to exhaust fumes or other airborne particles.
• The noise level in the work environment is occasionally loud.

Job Summary