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Manager, Key Accounts
$151k-192k (estimate)
Full Time | Utilities 5 Days Ago
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Tampa Electric Company is Hiring a Manager, Key Accounts Near Tampa, FL

Title: Manager, Key Accounts
Company: Tampa Electric Company
State and City: Florida - Tampa
Shift: 8 Hr. X 5 Days
POSITION CONCEPT The Manager, Key Accounts is responsible for developing and implementing strategies to build relationships most effectively with retail commercial and industrial customers, as well as new business customers, to maximize the efficient growth of Tampa Electric. Interacts frequently and develops partnerships with internal departments and other TECO Energy Companies to conceive, organize, and implement new products and services, plus ensures existing products and services are effectively marketed to business customers. The Manager is also responsible for providing leadership and creating an environment that promotes internal and external communication necessary to meet corporate objectives, departmental goals and Florida Public Service Commission (FPSC) approved Demand Side Management (DSM) plans that support business customers. Also responsible for supporting the company’s Economic Development strategy and Digital Strategy to drive business growth in the Tampa Electric Service area.
Primary Duties And Responsibilities
  • Develop, manage, and execute strategic initiatives and metrics that achieve corporate objectives and departmental goals, which include the sales and delivery of all Tampa Electric products and services that bring value and enhance the Customer relationship. Establish and foster an environment that promotes building successful Customer relationships and establish a mutually beneficial association with corporate decision makers through on-going personal interaction. Strong focus on Large and mid-size business customers. Manage the utilization of industry, market, regulatory programs, and competitor information to develop and implement action plans which enhance Tampa Electric's ability to successfully retain and expand its customer share, while driving satisfaction. Provide input and represent Large Commercial Business on key internal strategic discussions such as rate proceedings.
  • Manage the company’s resources to ensure delivery of information to support Tampa Electric's business planning. Support key initiatives, but not limited to, Standby Generation, projected demand and energy usage for phosphate, co-generation and large C&I customers, reliability, customer coordination of planned outages, impacts associated with co¬generation activities, co-generation wheeling and O&M interconnections.
  • Support the development and implementation of Large Commercial programs, process, and related activities, including the transition to digital customer services. Associated duties include project requirement approval, design, coordinating research, customer interviews and procedure development of new and existing programs within the Company and with outside contractors and venders to grow business customer participation, and control expenses. This work directly supports the CE Digital Business strategy for improving business satisfaction.
  • Support strategic internal & external meetings and project teams to develop optimal customer value propositions for incentives and construction, while support EDOs in negotiating business development and retention activities in TEC’s service area. Provide support to negotiate and develop formal offers for retention and new business to support economic development. Work closely with Regulatory and Leadership to propose CISR offers, and other special types of economic development business offers.
  • Support Economic Development strategy and drive business results. Support activities related to the economic development rider tariffed programs. Develop and administer internal reports, metrics and tracking mechanisms for large economic development projects. Works closely with economic development team to monitor, track and discuss projects and project statuses of all activity within the service area. Provide leadership for both internal and external project teams to creatively and aggressively secure new business.
  • Support special projects as assigned, including budgeting, reforecasting, and completing interrogatory responses and surveys. Provide direct support and leadership to the Company’s Incident Command duties & responsibilities for storm duty as the Section Chief, plus lead other emergency response activities and procedures, such as rotating load shed and demand side management program load curtailment for business customers.
QualificationsEducation
  • Required: Bachelor’s degree in Business, Economics, Accounting, Engineering or related field.
  • Preferred: Master’s degree in Business, Engineering or related field.
Experience
  • Required: Minimum of 6 years of direct work experience in the Utility Industry.
In lieu of a Bachelor’s degree, an additional two (2) years of management experience with an Associate degree, or an additional four (4) years of account management experience with a High School diploma may be considered.
  • Preferred: Two years Account Management and two years of Supervisory experience.
Knowledge/Skills/Abilities (KSA)Required:
  • Familiarity with electrical transmission and distribution system
  • Demonstrated excellent skills in Microsoft Office: Outlook, Word, PowerPoint & Excel
  • Working knowledge of FPSC Tariffs and Florida Administrative Code
  • Working knowledge of utility departments and their products and services
  • Demonstrated excellent verbal and written communications skills
Preferred:
  • Working knowledge of distribution and transmission system maps
  • Demonstrated successful negotiation skills
  • Proficient in Microsoft Office and Teams
  • Familiar with CBS Avenue database
Leadership CompetenciesBuilds Strong, Collaborative Relationships
Cultivates Innovation and Embraces Change
Develops People and Teams
Drives Operational Excellence for Customers
Speaks Up on Safety, Health, and the Environment
Takes Ownership & Acts with Integrity
Thinks Strategically & Exercises Sound Judgement
WORKING CONDITIONS This position is on call 24 hours/7days a week and may require some work during evenings and weekends.
TECO offers a competitive Benefits package!! Competitive Salary *401k Savings plan w/ company matching * Pension plan * Paid time off* Paid Holiday time * Medical, Prescription Drug, & Dental Coverage *Tuition Assistance Program * Employee Assistance Program * Wellness Programs * On-site Fitness Centers * Bonus Plan and more!
STORM DUTY REQUIREMENTS....Please make sure to read below!!! Responding to storms will be considered a condition of employment.TECO Energy and its companies serve a role in providing critical services to our community during an emergency. Team members are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our TECO Energy customers. Team members are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company's rules and procedures.
TECO Energy is proud to be an Equal Opportunity Employer. TECO Energy is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law, except where physical or mental abilities are a bona fide occupational requirement and the individual is unable to perform the essential functions of the position with reasonable accommodations.
In order to provide equal employment and advancement opportunities for all individuals, employment decisions at TECO Energy will be based on skills, knowledge, qualifications and abilities.
Pay Transparency Non-Discrimination StatementThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
ADA policyIt is the policy of TECO Energy to provide reasonable accommodation for all qualified disabled individuals who are employees and applicants for employment, unless it would cause undue hardship. The corporation will adhere to applicable federal and state laws, regulations and guidelines, including, but not limited to the Americans with Disabilities Act (ADA) of 1990 and section 503 and 504 of the Rehabilitation Act of 1970s.
Application accommodationsApplicants may request reasonable accommodation in the application process five business days prior to the time accommodation is needed.
Pre-employment physical exams may be required for positions with bona fide job-related physical requirements regardless of disability.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Utilities

SALARY

$151k-192k (estimate)

POST DATE

06/22/2024

EXPIRATION DATE

07/17/2024

WEBSITE

tampaelectric.com

HEADQUARTERS

TAMPA, FL

SIZE

3,000 - 7,500

FOUNDED

1899

TYPE

Product/Brand/Service

CEO

NANCY TOWER

REVENUE

$1B - $3B

INDUSTRY

Utilities

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Tampa Electric engages in the generation, transmission and distribution of electricity for residential, commercial and industrial sectors.

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