A global-based healthcare company is seeking a Senior Customer Success Agent to join their team in a Remote capacity. In this role, the Senior Customer Success Agent will be responsible for managing the upsell of products and management of all customers within your product group, including: Additional Providers, Additional Premises, Renewal of contracts, Upsell of third-party software
Responsibilities:The Senior Customer Success Agent will:

• Be the escalation point for VIP customers
• Answer day-to-day customer queries (phone (TalkDesk) and email (SalesForce) in a friendly and efficient manner
• Create tickets for escalated issues within Salesforce - noting down all relevant details of the issue
• Provide client resolution as courteously efficiently as possible
• Triage customer tickets to correct ECL department if escalation is required
• Perform other duties, as needed

Qualifications:

• Exceptional client communication skills.
• Experience in a multi-channel customer service call environment.
• Experience in dealing with clients in difficult situations and maintaining the highest level of service in high-pressure situations
• Good problem solving and critical thinking skills.
• Strong written and verbal communication skills in English