An education network in New York City is looking to fill an immediate need with the addition of a new Tech Support - Level 1 to their growing team.
***This is a great Hybrid opportunity requiring the qualified professional to work onsite at least 3 days a week.***Responsibilities:The Tech Support - Level 1 (Hybrid) will be responsible for:

• Handling AV Vendor Management, as needed
• Documenting all hardware assets, including laptops, iPads, Chromebooks, and MacBooks using serial numbers and other relevant identifiers
• Utilizing ServiceNow to track inventory and ensure accuracy in reporting.
• Responding to tickets in a timely manner and provide Level 1 support to users
• Supporting the current environment of products such as Polycom, Crestron, Zoom, Cisco, Etc.
• Maintaining confidentiality and privacy in all dealings with owners and Executives
• Assisting with other Technology initiatives and projects as needed
• Assisting with conducting thorough hardware inventory assessments at various locations, including schools and main office
• Performing other duties, as needed

Qualifications:

• 2 years of Tech Support experience
• High School Diploma / GED
• Solid problem solving and time management skills
• Great interpersonal skills
• Excellent communication skills (written and verbal)
• Strong attention to detail
• Highly organized

Desired Skills:

• Associate's and/or Bachelor's Degree
• Prior experience with Hardware Inventory Management