A New York City-based health services organization is currently seeking a new Technical Project / Program Manager to join their growing team. In this role, the Technical Project / Program Manager will be responsible for working closely across Design, Product, and Engineering teams to pioneer the end-to-end developer experience.
Responsibilities The Technical Project / Program Manager will:

• Triage, deep dive, assign and escalate appropriately on tickets that enter the queue for resolution at the defined SLA.
• Earning trust across functional and business teams to plan, organize, manage, and execute complex programs
• Create and drive plans to oversee the prioritization, development, and delivery of the APIs, system integrations, and enhancements.
• Develop projects to scale fulfillment according to new business initiatives with complex operational components
• Innovate for step-change improvement in compliance, safety, quality, and cost metrics
• Oversee program implementation efforts; define goals, supporting metrics, and success indicators.
• Perform other duties, as needed

Qualifications:

• 3 years of Program and/or Project Management experience
• Experience defining and implementing process improvement initiatives using data and metrics
• Experience using data and metrics to determine and drive improvements
• Experience working cross-functionally with tech and non-tech teams
• Aware of SAFe Methodology
• Experience operating end-to-end delivery and communicating results to senior leadership
• Experience driving process improvements
• Experience building processes, project management, and schedules
• Great interpersonal skills
• Excellent communication skills (written and verbal)
• Strong attention to detail
• Highly organized