Description

This full-time, salaried position will be responsible for developing and building relationships with assigned customers. The high-energy person filling this position will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our products and solutions according to customer needs.

ROLE AND RESPONSIBILITIES

• Develop and build relationships with assigned accounts

• Assist customers with order fulfillment by working closely with on-site production team 

• Qualify potential new leads from incoming phone calls and internet/website enquiries

• Maintain customer information in Sales tools such as Salesforce

• Process quotes and pricing on existing and potential new business 

• Communicate effectively with Management, Sales, and Production, informing and updating them regularly to guarantee sales and customer objectives are met

• Participate as a key team player by supporting operations as needed

• Effectively present and discuss the products of the company in a way that conveys an image of quality, integrity and superior understanding and delivery of customer needs

• Work with production staff to ensure all jobs are completed to the customers’ specifications

• Daily interaction with production areas: scheduling, prioritizing, and following up on quality concerns

• Daily interaction with the sales team, providing product availability information and working together to meet customer needs

• Understand and willingness to learn VMI (Vendor Managed Inventory) programs 

• Performs other related duties as assigned.

Requirements

 REQUIRED SKILLS/ABILITIES

• Proficient in MS Word, Excel, CRM systems, and Outlook.

• Excellent problem solving, organizational, & communication skills.

• Ability to recognize, evaluate, and resolve problems effectively.

• Experience or willingness to work in a fast-paced team environment.

• Proven ability to initiate, establish, and nurture business relationships with customers.

• Provide customer feedback of products and service for continuous improvement.

• Ability to learn and communicate technical information.

EDUCATION AND EXPERIENCE

• Associates/Bachelor’s degree required. 

• 0-2 years of related experience preferred.

PHYSICAL REQUIREMENTS

• Prolonged periods of sitting at a desk and working on a computer.