1 Client Support Specialist - Studio Other Job in Santa Fe, CA
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Client Support Specialist - Studio Other
$69k-88k (estimate)
Full Time | Wholesale
2 Weeks Ago
Tangram Interiors is Hiring a Client Support Specialist - Studio Other Near Santa Fe, CA
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$22 - $26 an hour
This job description in no way states or implies that these are the only duties to be performed by the incumbent. Essential duties and responsibilities may include, but are not limited to the following and are subject to change as per the needs of the company:
*Perform daily printing, transmission and distribution of Studio Purchase Orders via EDI and email.
*Perform quote/order entry and editing in a thorough, timely, and consistent manner in accordance with the Studio Order Checklist.
*Avoid errors proactively by drawing all information required from sales, project management and the customer prior to order placement.
*Develop and maintain a productive business relationship with both sales and vendors resulting in a clear definition and understanding of their service requirements and expectations.
*Clearly communicate during pre-order, and post order phases to sales, project management and the customer all order changes, status, delivery information and pricing changes in regards to ancillary product.
*Post Order entry of Custom Studio product from specified vendors with minimal mistakes.
*Order specification and re-source of freestanding case good product as requested.
*Accuracy of pricing on all Steelcase Contract quotes and orders, obtain pricing confirmation from all non-Steelcase vendors.
*Routinely review and update the Ancillary Tracking Sheet Save file as PDF on Studio Teams Files on weekly/bi-weekly basis
*Assist sales with new customer set up, credit applications, and obtaining customer deposits.
*Respond to all inquiries in a prompt, professional, and courteous manner between internal working associates and manufacturers.
*Research and provide information and documentation as required to resolve delinquent Accounts Receivable customer invoice discrepancies.
*Research and provide information and documentation as required to resolve Vendor Acknowledgment and Vendor Invoice pricing discrepancies.
*Participate in writing goals and objectives per performance review requirements.
*Attend, participate, and support of all departmental and company meetings as requested by management.
Control and coordinate daily business with respect to sales orders with new and established customers. Engage in activities that support the corporate customer focus and assist in accomplishing the sales goals of the organization.
*Perform quote/order, edit, entry and change, in a thorough, timely, and consistent manner.
*Avoid errors proactively by drawing all information required from your field sales representative prior to order placement. See ‘Studio Order Checklist’
*Clearly communicate during pre-order, order, and post order phases to field sales and the operations team:
·Order pricing, service and product changes
·Order status
·Delivery information
*Coordinate with installation, project management, manufacturers, freight carriers, and customers, the occasional delivery of materials to the job site on time and error free.
*Provide all information and documentation required to resolve Exceptions and Punch lists through to completion.
*Provide information and documentation as required for collection of delinquent Accounts Receivable and Accounts Payable vendor invoice discrepancies.
*Cultivate the Studio & Tangram image by building reliability, credibility and integrity within the distribution channels and internal operating units. Create a real sense of urgency, providing viable and complete solutions.
*Provide input and suggestions, which improve services to the customer and provide Studio Other with a sustainable competitive advantage and improve company productivity.
*Develop and maintain professional and productive business relationships with your internal and external vendors that result in a clear definition and understanding of their service requirements and expectations.
Qualification Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Skills required:
·Utilizes strong time management and organizational skills.
·Handle difficult situations and dissatisfied customers in a calm and professional manner.
·Work with a sense of urgency providing quick, viable and complete solutions.
·Type 40 WPM.
·Operate PC in Windows environment.
·Microsoft Office Suite such as: Excel, Word, Outlook, Powerpoint & Teams
·Operate standard office equipment.
·Read and comprehend simple instructions, correspondence, and memos emails.
·Write correspondence.
·Effectively present information in one-on-one small group situations to customers, clients, sales, operations and other employees of the organization.
·Perform mathematical computations such as addition, subtraction, multiplication and division.
·Carry out written and oral instructions.
\nJob Summary
JOB TYPE
Full Time
INDUSTRY
Wholesale
SALARY
$69k-88k (estimate)
POST DATE
08/27/2024
EXPIRATION DATE
10/28/2024
WEBSITE
tangraminteriors.com
HEADQUARTERS
BAKERSFIELD, CA
SIZE
200 - 500
FOUNDED
1963
TYPE
Private
REVENUE
$200M - $500M
INDUSTRY
Wholesale
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About Tangram Interiors
Tangram is an interior designing company that provides flooring, fabrication and custom furniture solutions to businesses.
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