About us

Tanin Auto Electronix is a small business in Racine, WI. We are fast-paced, demanding and challenging. Our primary focus and core business is speedometers and gauge clusters and have been open since 2011.

Our work environment includes:

• Break room snacks
• Growth opportunities
• Relaxed atmosphere
• Casual work attire

Tanin Auto Electronix

Customer Service and Logistics Coordinator

Type of Employment: Full time or Part Time

Payment and Compensation: $19 - $21/hr ; depending on experience

Shift Schedule: Monday - Friday, 9:00am - 5:30pm or part time hours

Benefits:

● Paid time off
● 401(k) with company match
● Flexible schedule
● Paid holidays off
● Stocked breakroom with snacks & beverages
● Employee discounts

Tanin Auto Electronix offers solutions to solve customers problems with vehicle gauge clusters, climate controls, clocks, radios, and navigation units while maintaining a high level of customer satisfaction through quality replacement parts and repair services. We are a small, dedicated team that takes pride in making a dramatic difference in the field of automotive repair. Our philosophy encompasses teamwork, respect, integrity, and professionalism as a part of everyday life. We are looking to fill a full-time Customer Service and Logistics Coordinator position to help our business by assisting the departments responsible for customer service, shipping, receiving, inventory, and stocking duties.

This position is almost entirely independent after a fast-paced training program, however, all departments are unified by a chat system (Slack) to ensure each team member has the tools and support they need to stay motivated and efficient. Management focuses on personalized growth goals and ensuring everyone maintains a healthy work-life balance. We acknowledge that company growth and success is directly linked to the growth and success of our employees.

Qualifications:

• High school diploma or equivalent
• Minimum 3 years of Logistics and/or Customer Service experience
• Proficient in Microsoft applications with an emphasis on Excel
• Ability to communicate effectively with technical and non-technical individual
• Familiarity with Google Workspace programs (Gmail, Drive, Sheets, Calendar) is helpful but not mandatory
• Strong oral and written communication skills
• Responsive to feedback and implementing suggestions
• Ability to multitask and work well under pressure
• Great time management skills and ability to prioritize tasks
• Well organized and able to work independently
• Demonstrates superior and consistent attention to detail
• Valid driver’s license and reliable transportation
• Ability to physically stand, bend, squat, and lift up to 25-30 pounds

Responsibilities:

• Managing inventory and storage of parts by SKU and location
• Customer service through phone, chat and in-person visits
• Completing sales, invoicing customers
• Ordering parts from vendors
• Managing all elements of customer service and basic sales
• Demonstrate a high level of USPS, FedEx, Speedee, and UPS shipping policies/procedures knowledge for domestic and international packages
• Audit inbound inventory replenishment orders; confirm that ordered items & quantities match
• Ensuring the safe and timely pick & pack of inventory to fulfill shipments while utilizing the correct materials and methods
• Receive parts & process sales transactions for local customers and companies
• Utilize Zendesk ticketing system containing work orders for each transaction as required
• Update multiple e-commerce platforms with correct inventory amounts
• Take new and update existing photos of inventory for online sales platforms, create sales listings for new products
• Manage & order inventory of company-wide office supplies
• General maintenance of logistics department and keeping common work areas clean
• Manage customer & vendor returns by delegating items to correct locations/departments

Policies & Procedures

• Notify management of problems/issues and assist with implementing resolutions or changes
• Partner with technicians & customer service to maintain communication & efficiency among departments
• Work with Head of Purchasing to establish a well-coordinated replenishment system so inventory is never out of stock
• Identify policies and procedures that can be modified or improved to increase productivity or solve problems

Job Types: Full-time, Part-time

Salary: $19.00 - $21.00 per hour

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• Paid time off

Shift:

• 8 hour shift
• Day shift
• No nights

Work Location: In person