Title: Oracle Service Cloud Engineer

Location: Jersey City, NJ (Hybrid 2-3 days a week from Client office in New Jersey)

Long Term Contract

Note: Exp range - 7 - 9 years

Job Description:

Responsibilities

• Strong Oracle RightNow implementation experience with below activities.

• Agent console and CP customizations.

• Chat, Knowledge & CP interfacing with custom portals.

• Rules & Workflow Implementation.

• eMail Management.

• Custom Add-in development.

• Custom Processes development.

• REST API development.

Skills

Must have

• Exp range

• 7

• 9 years

• Must have strong technical experience demonstrating a solid background on successful Oracle B2C Service Cloud (Rightnow) implementations. o Agent console and CP customizations o Chat, Knowledge & CP interfacing with custom portals o Rules & Workflow Implementation o eMail Management o Custom Add-in development o Custom Processes development o REST API development.

• Sound knowledge on AJAX, HTML/CSS, PHP.

• Conduct operational support for Oracle RightNow CRM workspaces.

• Define, document and align users profiles with business functions, create workspaces, and develop automated workflows.

• Provide administrative support on a daily basis, including provisioning and de-provisioning.

• Develop operational reports and dashboards, provide documentation of processes and procedures.

• Troubleshooting experience in variety of technical issues.

• Knowledge of SSO, SAML & OAUTH implementation.

Nice to have

• Insurance domain exp.

• Below trainings/certifications completed, is preferred

• Oracle Service Cloud Administration

• Oracle Service Cloud Analytics

• Oracle Service Cloud Integration for Developers

Please fill the following details & share your resume.

First Name:

Current Location:

Phone:

Email:

Skype ID:

Availability:

Hourly Rate / Salary:

Are you willing to relocate/travel to Jersey City, NJ (Hybrid). (Yes/No/NA):

USA Immigration Status:

Skill Set:

Year of Experience in Oracle B2C Service Cloud (Rightnow):

Year of Experience in AJAX, HTML/CSS, PHP:

Year of Experience in SSO, SAML & OAUTH:

Thanks & Regards

Priya Singh

Tanisha Systems Inc

Direct no. (732) 377-3592

Internally Use: 622

Email: priya.singh@tanishasystems.com

Web: www.tanishasystems.com

Address:99 Wood Ave South Suite # 308,Iselin, NJ 08830