POSITION SUMMARY:

Analyst II – Financial Systems Support (“Analyst”) is skilled in the support of Midstream Gathering & Processing Accounting and Business Intelligence systems, providing data, helping users resolve issues adversely impacting business processes, and looking for ways to maximize efficiency and business value. The Analyst runs regular processes while navigating the competing needs of multiple users. As the business needs change and/or grow, the Analyst will seek effective business solutions through improvements in automated and non-automated components of new or changed processes. The Analyst will also collaborate with the information technology department and participate in the process of planning for, implementing, and supporting system upgrades or enhancements. The role will require the knowledge and use of system-related technology competencies to complete work efforts.

JOB DUTIES AND RESPONSIBILITIES:

• Maintain end-to-end understanding of functional aspects of the Operational Accounting system, Business Intelligence reporting, and associated business processes
• Run regular processes to support Business Intelligence reporting using Microsoft Access, Alteryx, and PowerBI
• Run monthly processes to load data into the Operational Accounting system (W Energy)
• Write data queries using Oracle and Microsoft SQL to meet adhoc requests or business needs
• Investigate and diagnose incoming requests or issues according to their priority, identify the resolution and/or root cause, and keep the appropriate business stakeholders up to date on the status of open items
• Facilitate requirements gathering and design sessions with business stakeholders to define solutions
• Identify and communicate improvement opportunities with emphasis on continuous service improvement
• Demonstrate awareness of customer support metrics such as quality of service and response times and reflect on how to improve individual and team results
• Adheres to and champions the IT Governance programs (e.g. change management and communication)
• Maintain business process documentation (business processes, training guides, testing plans, other team documents, etc.)
• Develop internal customer relationships by making efforts to listen to and understand the customer; anticipating and providing solutions to customer needs; giving high priority to customer satisfaction
• Other duties as assigned