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Customer Service Representative
TARKETT Dalton, GA
$36k-46k (estimate)
Full Time | Business Services 4 Days Ago
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TARKETT is Hiring a Customer Service Representative Near Dalton, GA

Tarkett has a great opportunity for a Customer Service Representative (Residential)The Residential Customer Service Representative is the initial point of contact for Tarkett residential customers. They will receive communication and orders through phone calls, email, fax, and website activity. They will also serve as the primary liaison for internal departments such as Sales, Project Management, Credit, Production Planning, Operations, Technical Services, and Shipping to make certain that orders are entered, processed, and fulfilled accurately and timely. They will answer inquiries regarding order progress, product lead times, freight rates, technical specifications, warranties, and required company forms when requested. They will also assign stock and other duties as assigned.
Position hours 10A-7PYour skills we value:
  • Primary point of contact for key accounts and internal stakeholders including project management, sales, operations, and logistics
  • Processes and tracks orders and expedites through production and shipping
  • Proactively looks for solutions to customer requests
  • Stays abreast of residential products across all product categories
  • May participate in regular conference calls with Residential Accounts
  • Uses keyboarding, data entry skills and computer programs (Excel, CAMS, AS400, Word, CRM, etc.)
  • Provides product specifications, installation instructions, and warranty forms when requested
  • Cross trains in all facets of the department and may serve as backup for others in the department
  • Answering calls in a high call-volume setting
  • Other duties as assigned
Experience & Education Desired:
  • A history of success in customer service, inside sales or a similar field
  • High school diploma or GED and 2 years of customer facing experience
  • Experience in residential, hard, and soft surfaces a plus
  • Experience in CAMS/SAP Require
  • Intermediate to advanced proficiency Microsoft Office Suite, especially Excel
  • Excellent organizational, written, and verbal communication skills a must
What We Offer
  • A commitment that Safety is #1
  • Competitive benefits, pay, and retirement plan options!
  • Career growth, stability, and flexible work arrangements.
Responsible Manufacturing – Protecting Our Planet for the Future
  • We utilize renewable energy and a closed loop recycled water process.
  • We are committed to reducing greenhouse emissions and water consumption.
  • We are the only flooring company recognized by the Asthma and Allergy foundation.
Who we are:With a history of 140 years, Tarkett is a worldwide leader in innovative flooring and sport surface solutions with 12,000 employees and 34 industrial sites. Offering a wide range of products including vinyl, linoleum, rubber, carpet, wood, laminate, artificial turf, and athletic tracks. The Group serves customers in more than 100 countries across the globe.
Committed to change the game with circular economy and to reducing its carbon footprint, the Group has implemented an eco-innovation strategy based on Cradle to Cradle® principles, fully aligned with its Tarkett Human-Conscious Design® approach.
Tarkett is listed on Euronext (Compartment B, ISIN FR0004188670, ticker: TKTT). www.tarkett-group.com
Tarkett is an equal opportunity employer. We value diversity in backgrounds and in experiences and promote an inclusive workplace where all employees can perform at their best.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

SALARY

$36k-46k (estimate)

POST DATE

07/04/2024

EXPIRATION DATE

07/31/2024

WEBSITE

tarkett.com

HEADQUARTERS

CHAGRIN FALLS, OH

SIZE

100 - 200

FOUNDED

1880

REVENUE

$50M - $200M

INDUSTRY

Business Services

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About TARKETT

With a history spanning over 140 years, Tarkett is a worldwide leader in innovative flooring and sports surface solutions, with net sales of more than 2.6 billion in 2020. Offering a wide range of products including vinyl, linoleum, rubber, carpet, wood and laminate flooring, artificial turf and athletics tracks, the Group serves customers in over 100 countries across the globe. Tarkett has 12,000 employees and 33 industrial sites, and sells 1.3 million square meters of flooring every day, for hospitals, schools, housing, hotels, offices, stores and sports fields. Committed to change the game... with circular economy and to reducing its carbon footprint, the Group has implemented an eco-innovation strategy based on Cradle to Cradle principles, fully aligned with its Tarkett Human-Conscious Design approach. Tarkett is listed on Euronext Paris (compartment B, ISIN: FR0004188670, ticker: TKTT) and is included in the following indices: SBF 120 and CAC Mid 60 indexes. More
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