1 Learning Commons Associate - Computer Science Lab Job in Fort Worth, TX

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Learning Commons Associate - Computer Science Lab

Tarrant County College

Fort Worth, TX | Full Time

$72k-115k (estimate)

1 Month Ago

Learning Commons Associate - Computer Science Lab

Tarrant County College Fort Worth, TX

$72k-115k (estimate)

Full Time 1 Month Ago

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Tarrant County College is Hiring a Learning Commons Associate - Computer Science Lab Near Fort Worth, TX

F006085 Position Status Full Time Assignment Length This field only applies to Faculty Grant Funded No Category Instructional Support Class Code 55, 53, 52 Starting Pay $16.55 Special Note Commensurate with education and experience. Location Northwest Department NW Campus Learning Center Job Summary

Reporting to the assigned campus leader, the Learning Commons Associate provides front-line customer service to students, employees, and the public at the TCC Learning Commons. The Learning Commons Associate is responsible for cross-training in multiple areas with the ability to assist with clerical, customer service, learning lab, library, and other professional duties throughout the Learning Commons. This position has general requirements for all Learning Commons Associates and specific functional area responsibilities.

Primary Duties and Responsibilities

General and Working Area Specific Essential Performance Requirements*
General

Serves as a resource to students, faculty, staff, and the community to enhance learning and engagement while supporting multiple functions and spaces within the Learning Commons
Provides guidance to students, faculty, staff, and the community on the relevant resources to meet needs
Oversees the front desk and assists in the daily operations and administrative responsibilities of the Learning Commons, including appointment scheduling, calendar management, and electronic or phone communication
Monitors the Learning Commons to ensure user behavior policies are followed
Inventories, orders, and checks in materials and supplies and ensures that good safety, housekeeping, and security practices are always followed

Library

Serves as a resource for identifying sources of requested information for learning, research, and engagement
Makes resources and other tools available to students, faculty, and staff, including library materials, multimedia equipment, laptops, and other technology, and assists patrons with questions regarding technology, computer hardware, and software
Answers questions and assists with troubleshooting and resolving technical issues related to printers, copiers, and scanners
Assists patrons in person, via telephone, and electronic means by answering their questions or referring them to the appropriate person, department, or service desk
Locates materials including databases and electronic resources for students and faculty
Assists with updating and maintaining maker space hardware, software, 3D printers, and other technology including microscopes, iPads, AV equipment, tracking software, calculators, graphic design/video editing software, and other related tools
Provides check-in and check-out services as well as properly shelving library materials
Assists with maintaining the Library website through content review, creation, and maintenance as assigned

Learning Support

Provides tutoring assistance to students to enhance learning and increase academic success, in collaboration with faculty and appropriate supervisor, and adheres to tutoring best practices in face-to-face, synchronous online, and asynchronous online modalities
Provides students with appropriate handouts and educational materials as needed
Provides academic coaching and mentoring to current students in need of additional academic support and study strategies
Prepares and puts in place equipment scheduled for use during laboratory teaching sessions
Teaches basic certification, safety, and training courses covering all lab equipment
Prepares and delivers workshops, which may include content creation and updating workshop materials
Partners with faculty for special events in support of classes
Assists supervisor in the delivery of academic boot camps

Service Excellence

Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite
Completes all required training and professional development sessions sponsored through Tarrant County College (TCC)
Supports the mission, values, goals, and principles of the College

Supervision

Works under the general supervision of the assigned campus leader

*Performs Other Related Tasks as Required

The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Required Minimum Qualifications

Level is assigned based on individual qualifications as follow:

Learning Commons Associate I : High school diploma or equivalent

Learning Commons Associate II: Associate’s degree and two (2) years’ working experience related to the General and Working Area Specific Essential Performance Requirements; or an equivalent combination of education and experience

Learning Commons Associate Senior: Bachelor’s degree and two (2) years’ working experience related to the General and Working Area Specific Essential Performance Requirements; or an equivalent combination of education and experience

Preferred Qualifications

Computer Science / Information Technology degree
Experience tutoring students in computer science / information technology coursework

Knowledge, Skills and Abilities

Knowledge of principles and processes for providing customer and personal services
Skilled in customer service including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Skilled in active listening including giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Ability to apply critical thinking, specifically using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
Ability to apply learning strategies by selecting and using training and instructional methods, as well as procedures appropriate for the situation when learning or teaching new things
Ability to work using a service orientation by actively looking for ways to help people
Ability to talk to others to convey information effectively

Physical Demands and Work Environment

Physical Demands
The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job.

Fingering: Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling
Hearing 1: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discrimination in sound
Mental Acuity: Ability to make rational decisions through sound logic and deductive processes
Speaking: Expressing or exchanging ideas by means of the spoken word including the ability to convey detailed or important spoken instructions to other workers accurately and concisely
Talking 1: Expressing or exchanging ideas by means of the spoken word including those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly
Visual Acuity 1: Have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and/or extensive reading

Work Environment

The work environment characteristics described here are representatives of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually quiet.

Accommodations

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

Special Instructions Summary Posted 05/02/2024

Posting Contact Summary

Should you have questions specific to this position please contact the following individual

Contact

June Relyea

june.relyea@tccd.edu