Responsibilities:

• Monitor daily e-Commerce orders, while partnering directly with Customer Service and the 3PL to solve aged orders and other shipment issues
• Lead for ecommerce roadmap projects related to the 3PL, website, and other downstream systems including order management
• Partner with 3PL warehouse and internal operations teams to plan, prepare, manage, and postmortem special ecommerce sales events
• Work with 3PL partners to determine root cause/corrective action plans on ecommerce issues that arise
• Analyze end-to-end ecomm order process and determine opportunities for improvement
• Monitor ecomm daily, weekly, and monthly KPI/SLAs ensuring our 3PL partner is maintaining Tarte's target expectations
• Analyze business needs and strategize cross functionally with ecommerce, retail logistics/supply chain leaders and channel planning partners
• Provide daily, weekly, and monthly updates regarding order status to customer service, and eCommerce management
• Coordinate with eCommerce international fulfillment partner to monitor the transfer of orders with a focus on accuracy, reducing shipment timelines, troubleshooting order issue, and driving innovation
• Create, maintain partnerships with 3PL teams to focus on achieving consumer excellence
• Hybrid work schedule that includes 3 days at the NYC headquarters and 2 days virtual
• Occasional travel required to our 3PL facility in Indiana

Requirements:

• Min. 2 years Business Administration/Customer Service/Supply Chain experience.
• BA/BS degree or equivalent experience.
• Ecommerce experience highly desired. Knowledge of various ecommerce platforms and backend systems a plus.
• Experience with US shipping carriers & with international duties & logistics a plus
• Ability to analyze data and make determinations to proactively identify business opportunities
• Ability to multitask
• Strong organization and communication skills
• Excellent written and interpersonal skills
• Excellent Customer Service
• Proficient / Advanced in MS Excel

Our Perks:

• Salary range: $62,500-65,000 (compensation will depend on a variety of factors, including but not limited to skill level, relevant work experience & education)
• Medical, dental, vision, 401k plan & access to health and wellness programs
• Paid vacation, holidays, summer Fridays, birthdays off, volunteer time & more!
• Hybrid work policy
• Gratis, employee discount on tarte.com, team give-back initiatives
• Friendly, fun, creative & collaborative work environment