2 L2 Deskside Support Engineer Jobs in Greensboro, NC
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L2 Deskside Support Engineer
$49k-61k (estimate)
Full Time
3 Days Ago
Tata Consultancy Service Limited is Hiring a L2 Deskside Support Engineer Near Greensboro, NC
- Responsible for providing Tier 2 (L2) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents that can not be resolved by Tier 1 (L1)and providing support for software and hardware technical problems.
- This role is customer facing and requires excellent verbal and written communication skills as well as the ability to work under pressure when customers are experiencing critical incidents.
- The Tier 2 (L2) support team handles the tickets routed by L1 support or can themselves produce tickets for any issue they observe.
- Level 2 generally handles break/fix, configuration issues, troubleshooting, software installations, hardware repair (including in-house repair or coordinating depot services).
- Tier 2 (L2) will sometimes escalate to Level 3, depending on the issue and the way the Help Desk operates.
- Tier 2 (L2) Field Support plays a key role as the front-line interface between our customer and the Product & Engineering team and operates as a second level of support
Job Summary
JOB TYPE
Full Time
SALARY
$49k-61k (estimate)
POST DATE
06/28/2024
EXPIRATION DATE
07/13/2024
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