Relevant Experience
12 years of experience
Technical/Functional Skills
Aservice delivery manager is responsible for making sure that services arebeing seamlessly delivered to the clients of an organization. They are incharge of a variety of tasks, such as leading project teams, rectifyingreliability issues, monitoring progress, tracking KPIs, and managing budgets.A service delivery manager plays a vital role in boosting the user experienceby ensuring the smooth delivery of top-notch services that meet and exceedcustomer demands. This document provides you with everything that you need toknow to kick-start your career as a service delivery manager.
Experience Required
12 years of IT experiencein total and should have minimum of 5 years of experience in servicedelivery.
Roles & Responsibilities
•Service Delivery Managers require a diverse range ofskills to effectively manage the delivery of IT services. Here are some keyskills that are important for a Service Delivery Manager:
•Technologies Worked: Oracle Fusion Cloud Experience
•Service Management: They should have a deep understandingof service management principles, frameworks (such as ITIL), and bestpractices to ensure the efficient and effective delivery of services. Thisincludes incident management, problem management, change management, andservice level management.
•&nbs p;Client Relationship Management: Service Delivery Managersneed strong interpersonal and communication skills to build and maintainrelationships with clients. They should be able to understand clientrequirements, manage expectations, and ensure client satisfaction throughoutthe service delivery process.
•Leadership: They should possess leadership qualities toguide and motivate their team members. This includes the ability to delegatetasks, provide clear directions, and inspire collaboration and teamwork.
•Project Management: Service Delivery Managers oftenoversee multiple projects or initiatives. They need strong project managementskills to plan, organize, and coordinate resources, timelines, anddeliverables.
•Problem-Solving: Service Delivery Managers should beadept at analyzing complex situations, identifying problems, and proposingeffective solutions. They should have the ability to think critically andmake decisions quickly to