4 L2 Support Engineer Jobs in Maplewood, MN
Tata Technologies is Hiring a L2 Support Engineer Near Maplewood, MN
L2 Support Engineer
Maplewood, MN
Job Description:
- Application L2 level support who can manage tickets, install of SW and produce log analysis for corrective actions, understands license management.
- Monitors status of service requests, provides updates to customers, and alerts management, team members, and other IT groups when sensitive issues arise, or a major problem is suspected.
- Logs, triages, and responds to service requests for engineering applications
- Responds to the engineering application software problems in order to minimize client downtime and productivity loss from technology malfunctions.
- Ensures that data pertaining to the status of service requests is entered into the tracking system accurately and promptly.
- Participates in the evaluation of software product usage and license consumption in partnership for budgeting and right sizing decisions.
- Participates in testing software upgrades, working with customers to document and recreate issues, and support rollout or upgrades.
- Well versed with ticketing system and L2 level support actions
- Works with developers on critical problems with custom applications and connector patch applications, user community, peers, software vendors, and other resources to resolve more complex problems as quickly as possible.
- Produces routine reports on trends in incident and problem calls to prevent future problems.
Job Summary
Full Time
$91k-118k (estimate)
07/02/2024
07/15/2024
tatatechnologies.com
DETROIT, MI
500 - 1,000
1989
WARREN HARRIS
$50M - $200M
Business Services
Related Companies
About Tata Technologies
Tata Technologies is a global engineering and product development digital services company focused on fulfilling its mission of helping the world drive, fly, build and farm by enabling manufacturing clients across the automotive, industrial machinery and aerospace verticals to realize better products and drive efficiencies in their businesses, leading to the development of products which are better for the end customer, environment and society at large. There are two components to the companys value proposition; the first one being outsourced product engineering services for our clients helpin...g them conceptualize, design and develop better products, and the second one is helping them identify and deploy technologies and solutions that are used to manufacture, service and realize better products. These offerings are delivered through two lines of business: a) Engineering, Research and Development (ER&D) services, and b) Digital Enterprise Solutions which includes offerings in Connected Enterprise IT (CEIT) and Product Lifecycle Management (PLM) services and products. We are committed to Engineering a better world through collaborative innovation and adoption of sustainable technologies and processes. Tata Technologies has over 8000 employees serving clients across three continents through our uniquely balanced on-shore/offshore global delivery model that enables us to provide aligned on-shore customer proximity required to support the iterative nature of product development services together with the capacity and cost-effectiveness of offshore locations. Watch this video to learn more: https://bit.ly/3jYdexM
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