*** MUST HAVE PREVIOUSLY WORKED AT AS A GENERAL MANAGER AT A FIREARMS FACILITY ***
Company Overview:
At Mission 94 Firearms Education Center (M94), we are a new Firearm Range and Retail operation that offers a wide range of high-quality products and services to our valued customers. We take pride in providing exceptional customer experiences and maintaining a strong sense of community through our membership program. As we continue to grow, we are seeking a dynamic and experienced General Manager to lead our team and drive our operations to new heights.
Position Overview:
As the General Manager, you will be responsible for overseeing all aspects of our range and retail store, with an added focus on overseeing our membership program. You will be a key player in developing and implementing strategies to drive sales, enhance customer satisfaction, and maximize profitability. This role requires strong leadership, exceptional organizational skills, and a keen eye for business development opportunities.
Responsibilities:
Leadership and Team Management:

• Provide strong leadership, mentorship, and guidance to a diverse team of professionals.
• Foster a positive work environment that promotes teamwork, collaboration, and a customer-centric culture.
• Set performance goals, provide regular feedback, and conduct performance evaluations for all team members.
• Identify training and development needs, and ensure the team is equipped with the necessary skills to excel in their roles.

Membership Program Management:

• Oversee strategies to grow and retain our membership base, ensuring customer satisfaction and loyalty.
• Coordinate and implement innovative marketing initiatives and campaigns to drive membership sign-ups and renewals in cooperation with our Membership Coordinator.
• Analyze membership data and market trends to identify opportunities for enhancing the membership program and improving customer experience.
• Collaborate with cross-functional teams to ensure seamless integration of the membership program with overall business operations.

Range and Retail Operations:

• A prioritization of the utmost safety of all staff, patrons, and equipment within the facility.
• Oversee day-to-day store operations, including inventory management, visual merchandising, range operations, training, and customer service.
• Develop and implement effective sales strategies to meet or exceed revenue targets.
• Monitor key performance indicators (KPIs) and implement corrective actions as necessary to achieve financial goals.
• Ensure compliance with company policies, procedures, and operational standards.

Customer Experience:

• Foster a customer-centric environment by ensuring that exceptional customer service is delivered at all times.
• Address customer inquiries, concerns, and complaints in a timely and professional manner.
• Continuously seek ways to improve the customer experience through process enhancements and staff training.

Business Development:

• Conduct market research and competitive analysis to identify business growth opportunities.
• Develop and maintain relationships with vendors, suppliers, and business partners.
• Explore potential collaborations, sponsorships, and strategic alliances to expand the company's reach.

Qualifications:

• Bachelor's degree in Business Administration, Retail Management, or a related field (or equivalent work experience).
• Proven experience as a General Manager or similar leadership role in the retail industry.
• Strong knowledge of retail operations, including inventory management, visual merchandising, and sales techniques.
• Experience managing membership programs and driving customer loyalty initiatives.
• Excellent communication, leadership, and interpersonal skills.
• Analytical mindset with the ability to leverage data to make informed business decisions.
• Proficiency in using retail management software and tools.
• Demonstrated ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
• Passion for delivering exceptional customer experiences and a strong commitment to customer satisfaction.

Join our team and be part of a vibrant retail environment where your leadership and strategic vision will make a significant impact on the success of our store and membership program. Apply today and embark on an exciting journey with Mission 94.
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