Overview:

We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients.

Duties:

• Manage incoming phone calls.
• Generate sales leads.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Obtain a license to sell insurance.

Skills:

• Proven customer support experience or experience as a Client Service Representative
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and people skills.
• Ability to multi-task, prioritize, and manage time effectively.
• High school diploma or GED required, degree preferred.
• Proficiency in English; fluency in Spanish is a plus.
• Ability to self-study in order to obtain state licensing.

Joining our team as a Customer Service Representative offers the opportunity to work in a dynamic environment where your communication skills and problem-solving abilities will be valued.

Job Type: Full-time

Pay: $12.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• Health insurance
• Paid time off

Experience level:

• No experience needed

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person
• Office

Ability to Relocate:

• Pampa, TX 79065: Relocate before starting work (Required)

Work Location: In person