Chorus Innovations is a fast-growing healthcare technology company with an adaptive platform as a service (PaaS) that enables the rapid development of mobile, desktop, text messaging and interactive voice applications.

Chorus’ platform currently powers transformative healthcare, biomedical research and community health projects across institutions and public health agencies nationwide.

We believe every community should have world-class health technology so they can thrive.

Is this the role you are looking for If so read on for more details, and make sure to apply today.

Our mission is to improve the lives of people and communities by democratizing technology development in health and research.

Location

We are prioritizing candidates that are local to our HQ in Long Beach, CA with the flexibility to come into our office once a week.

About the Role

We are hiring for a Customer Support Specialist to help build our customer support operations, including client care, product training, and customer support.

This is a role with plenty of room for growth, an opportunity for a professional who would like to build the team and the end-to-end customer support function.

What You’ll Do :

• Implement customer care practices from launch through post-implementation support.
• Research, test, log, and resolve complex software issues in a timely manner via our web based ticketing system.
• Help to manage the ticketing queue and ensure that outstanding tickets are escalated as needed.
• Occasionally join zoom calls with clients for additional troubleshooting and support.
• Develop a variety of knowledge base materials to support client’s product launch, onboarding & continuous use of the Chorus platform & applications.
• Stay up to date on current product usage, trends and areas for improvement with the intent of updating client resources in response to information inputs.
• Collaborate with other business units, including Sales, Program, Product, Development and Engineering to inform the end user experience and potential areas for improvement.
• Provide first-level support, including on-call support after business hours on a rotational basis.

The Experience You’ll Need :

• 3 years of software product training and customer support experience; direct experience in EHR, CRM, web app support preferred.
• Skilled in creating product documentation in our online knowledge base, using various methodologies.
• Direct experience in managing customer support workflow from initial ticket generation through problem resolution.
• Technical acumen specifically with relational databases.
• Strong desire to learn and master product knowledge.
• Highly organized and with an ability to manage multiple work streams simultaneously.
• Strong communication skills along with the ability to effectively collaborate with cross-functional teams.
• Demonstrates individual initiative, proactiveness, and personal accountability.
• Knowledge in JIRA, Zendesk, Confluence, and tools for producing training assets.

Why You’ll Love Working with Us :

• Engage with an exciting, fast-growing, and diverse group of coworkers dedicated to improving lives by breaking down technology barriers.
• Work in a culturally rich environment that values diversity and inclusivity, ensuring a welcoming and supportive atmosphere for all employees.
• Full medical, dental, vision and life insurance benefits.
• 401K matching.
• Company stock options.
• Unlimited paid vacation.
• Performance bonuses.
• Company support for career and skill development.
• Fun company events and outings.
• Chorus is an equal opportunity employer with a commitment to diversity and inclusion.

The anticipated base salary for this position is $75,000 to $85,000.

The base salary offered is determined by several factors, including but not limited to the applicant's qualifications, relevant experience, specific skills, level of education, certifications or professional licenses, and geographic location where the job will be performed.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include any bonus, equity, or benefits.

Total compensation package also includes performance bonus and stock options. Final compensation will vary based on experience and various other factors.

Chorus Innovations values diversity as a core principle of the work we do and the communities we serve. We are committed to equal employment opportunity, and we do not discriminate on the basis of race, color, religious creed, citizenship, marital status, age, national origin, ancestry, physical or mental disability, medical condition, genetic information, sex, sexual orientation, military and veteran status, gender, gender identity, gender expression, or any other protected characteristic.

Disability Accommodation for Applicants to Chorus Innovations

At Chorus Innovations, we are committed to fostering an inclusive and accessible workplace environment for all individuals, including job applicants with disabilities.

We recognize the value that individuals with diverse abilities bring to our organization and are dedicated to providing equal opportunities for all applicants.

If you require accommodations at any stage of the job application process due to a disability, please inform us of your needs.

Please note that accommodations will be provided in a manner that respects your privacy and confidentiality. Disclosing a disability or requesting accommodations will not affect your candidacy or opportunities for employment with Chorus Innovations.

To request accommodations or discuss your needs further, please contact careers@joinchorus.com. We encourage you to reach out as early as possible to ensure that appropriate arrangements can be made.

Thank you for considering Chorus Innovations as a potential employer. We look forward to the opportunity to work together and to creating an inclusive workplace where all individuals can thrive.

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Last updated : 2024-09-09