15 Patient Service Representative Jobs in Hammond, IN
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TCA Health Inc.- NFP is Hiring a Patient Service Representative Near Hammond, IN
VALUESTCA C.A.R.E.S.
- Compassion: We are kind, considerate, and caring.
- Accountability: We take ownership for each person’s experiences.
- Respect: We treat each person with dignity.
- Excellence: We seek the highest level of performance in all we do.
- Stewardship: We strive for racial and health equity, diversity, and inclusion by delivering quality health care and access for all.
Essential Duties And Responsibilities
- Greets patients and visitors, determining their needs, and directs them accordingly.
- Provide new patient’s information sheets and ensure completeness and accuracy.
- Processing necessary documentation with reference to registration, insurance verifications and initial fee collection and routing to the appropriate clinic, personnel and/or department. Verify patient’s insurance status on established patients in the system and verify by way of Ecare, Medifax, or phone. Notes insurance status on the super bill (i.e., Cash, Medicare, Medicaid, BCBS, etc.).
- Enters and maintains demographic data for patients in Health Pro (patient data base system) and attach a copy of patient’s insurance information, ID and/or claim for to the super bill.
- Assists clients in the completion of necessary forms for registration and medical records requests.
- Collects co-payments during patient’s check-in with the PSR.
- Ensures the client receives quality and professional customer service throughout the duration of their visit.
- Proper telephone etiquette must be practiced at all times.
- Handles incoming phone calls; answers questions, gives information, directs calls and takes messages.
- Return patient messages for scheduling appointments.
- Schedule physician appointments and retrieve appointment list for the next business day for front desk and medical records.
- Makes and checks off appointments as directed by physician guidelines. Cancels and reschedules appointments as necessary.
- Print appointment schedules for nurse and physician “check-off”.
- Call to remind patients of their scheduled appointments the day before appointment.
- Schedule patient’s next appointment.
- Collects fees for patient’s when lab work is needed and process payments on balances.
- Organize super bills in insurance order ensuring none is missing.
- Compares super bill count to the number of patients on the sign-in sheet.
- Process charge entry and maintain client confidentiality.
- Prepares front desk area for the beginning of the next business day.
- Takes the initiative to find ways to improve the organization: 1) improve efficiency; and 2) improve customer service.
- Back-up other front office and back-office personnel by helping them with their workload.
- Capable of dealing tactfully and effectively with patients, visitors, staff, and physicians.
- Regular and reliable attendance.
- Perform other duties as assigned
- High School Diploma/GED.
- Minimum of one (1) year of customer service required.
- Minimum of one (1) of medical billing required.
- Knowledge of Health Pro and GE Centricity computer software preferred.
- Able to work independently.
- Willing to travel to other sites as necessary.
- Able to adapt to change and maintain a professional demeanor.
- Able to handle a fast-paced diverse workplace in a team environment.
- Excellent interpersonal/oral communication skills.
- Medical Insurance (4 plan options)
- Dental Insurance (2 plan options)
- Vision
- LTD (company paid)
- Life AD&D (company paid)
- 401k with employer match
- PTO
- Paid Holidays
- Other voluntary benefits through Aflac
- And More...
Job Summary
Part Time
Ambulatory Healthcare Services
$41k-55k (estimate)
07/04/2024
07/31/2024
tcahealth.org
CHICAGO, IL
25 - 50
1970
Private
BETTY BROWN
$5M - $10M
Ambulatory Healthcare Services
Related Companies
The job skills required for Patient Service Representative include Customer Service, Scheduling, Front Office, Appointment Scheduling, Initiative, Accountability, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Patient Service Representative positions, which can be used as a reference in future career path planning. As a Patient Service Representative, it can be promoted into senior positions as an Operating Room Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Service Representative. You can explore the career advancement for a Patient Service Representative below and select your interested title to get hiring information.
If you are interested in becoming a Patient Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Patient Service Representative job description and responsibilities
Patient service representatives are sometimes known as patient advocates, patient access specialists or service coordinators.
01/31/2022: Chico, CA
May schedule appointments for a multi-specialty group, and have a working knowledge of providers, understanding systems, processes, and services rendered.
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Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.
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Patient Service Representatives provide excellent customer service and assist patients by completing general office and registration tasks before and after patient visits.
02/17/2022: Terre Haute, IN
A Patient Service Representative needs to have strong organizational skills along with the ability to think on their feet when faced with new situations that arise throughout each day within a professional medical environment.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Patient Service Representative jobs
Open the Patient Service Representative Cover Letter Template.
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Patient confidentiality must remain a primary concern.
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Know how to feel, express and receive gratitude.
02/15/2022: Akron, OH
Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.
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Deeply familiar with managing patient flow and ensuring that all empty appointment slots are filled according to the facility’s protocol.
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Step 3: View the best colleges and universities for Patient Service Representative.
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