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Customer Service Representative
$59k-79k (estimate)
Full Time | Part Time 5 Days Ago
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TCC Wireless JM Metro PCS is Hiring a Customer Service Representative Near Fargo, ND

Overview:

We are delighted to offer you an exciting opportunity to join our team as a Sales Representative at Metro by T-Mobile! Below are the key job descriptions that outline the responsibilities and expectations of this role:

Responsibilities:

1. Making Sales: As a Sales Representative at Metro by T-Mobile, your primary focus will be on driving sales by engaging with customers, understanding their needs, and recommending the most suitable products and services to meet those needs.

2. Offering the Latest Promos: You will be responsible for staying informed about the latest promotions, discounts, and offers available at Metro by T-Mobile and effectively communicating and promoting them to customers to maximize sales opportunities.

3. Selling Beyond Smartphone Items: In addition to smartphones, you will be tasked with promoting and selling other products such as tablets and home internet services, showcasing the diverse range of offerings available to our customers.

4. Inserting Sales into Dots Properly: Accurately inputting sales data into our system, ensuring that all transactions are recorded correctly, and meeting the daily deadline for inputting sales to ensure accurate commission calculations.

5. Meeting Sales Targets: You will be expected to meet and exceed sales targets set by Metro by T-Mobile, demonstrating a proactive approach to driving revenue and achieving personal and team sales goals.

6. Providing Excellent Customer Service: Delivering excellent customer service is a key aspect of this role, as you will be the face of Metro by T-Mobile, building positive relationships with customers and addressing any inquiries or concerns they may have.

7. Collaborating with Team Members: Working collaboratively with your team members to share best practices, offer support, and collectively achieve sales objectives is essential for success in this role.

8. Continuous Learning and Development: Engaging in ongoing training and development opportunities to enhance your product knowledge, sales skills, and overall performance, ensuring you stay up-to-date with the latest trends and technologies in the industry.
- Communicate effectively with customers in English and potentially in Spanish.

Qualifications:
- Previous experience in customer service is preferred but not required
- Proficiency in English; bilingual in Spanish is a plus
- Strong communication skills, both verbal and written
- Ability to analyze information and make sound decisions
- Excellent customer service skills with a friendly and professional demeanor
- Experience with outbound calling is advantageous
- Proficient in data entry and computer systems
- Multilingual abilities are a bonus

Pay Information:

- Hourly wage: $15.50 to $16.00 (17.50-18.50 assistant manager)

- Additional commission opportunities based on sales performance

We believe that your skills and experience make you a strong candidate for this position, and we are excited about the possibility of you joining our team at Metro by T-Mobile. If you are interested in this opportunity, please feel free to reach out to us to discuss the next steps.

https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=c509dd1a-a0b0-4d58-97fe-66ba6840413d&ccId=19000101_000001&type=JS&lang=en_US&jobId=462286

From the Link above pick Metro and Find the North Dakota stores Located at 1503 University Dr S, our Metro by T-mobile stores.

Job Types: Full-time, Part-time

Pay: $15.50 - $16.00 per hour

Work setting:

  • In-person

Ability to Commute:

  • Fargo, ND 58103 (Required)

Ability to Relocate:

  • Fargo, ND 58103: Relocate before starting work (Required)

Work Location: In person

Job Summary

JOB TYPE

Full Time | Part Time

SALARY

$59k-79k (estimate)

POST DATE

06/23/2024

EXPIRATION DATE

10/19/2024

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The job skills required for Customer Service Representative include Customer Service, Products and Services, Communication Skills, Data Entry, Communicates Effectively, Computer Systems, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.

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