TCI has an immediate need for a Field Service Technician in Louisville, KY. This is a direct hire opportunity.

SUMMARY

The Field Service Technician is responsible for providing on-site and remote technical support to our customers for engineering copiers and office printers.

RESPONSIBILITIES

• Promoting customer satisfaction through the timely response to customer calls, clear and effective communications with internal and external customers and efficient repair/maintenance activities.
• Maintain regular communication with the Service Manager, peer field personnel team members for customer matters requiring attention.
• Initial review of customer issues, such that customer concerns with product performance and are quickly communicated for appropriate review and handling.
• Management of your work schedule and work priorities to ensure the urgent customer requirements are addressed appropriately and customer satisfaction is optimized.
• Responsible for understanding and strictly following all company processes and procedures.

REQUIREMENTS

• Knowledge of electrical systems or mechanical knowledge of printers, copiers.
• Ability to understand, read and interpret equipment service and parts manuals.
• Ability to troubleshoot equipment with laptop.
• Ability to routinely lift 75-100 lbs in order to lift and move machines.
• Industry certifications (Network or A )
• Network knowledge.
• Hardware technical diagnostic skills is very helpful.
• Professional appearance, excellent customer service skills and able to work independently.
• Valid driver’s license and CDL or the ability to get a CDL.
• Pass drug screen and criminal history background screen.