We are seeking a highly motivated and customer-focused individual to join our team as a Member Service Representative. In this role, you will be responsible for providing exceptional service to our valued members, ensuring their satisfaction and addressing their inquiries and concerns. The ideal candidate should possess excellent communication skills, a strong attention to detail, and a genuine passion for helping others. Additionally, you will collaborate with other departments to ensure a smooth and seamless experience for our members.

Responsibilities:

• Act as the primary point of contact for members, addressing their inquiries, requests, and concerns in a timely and professional manner
• Provide accurate information about our products, services, and membership benefits
• Ensure the efficient processing and verification of member applications, renewals, and cancellations
• Handle member complaints with empathy and professionalism, striving to resolve any issues to their satisfaction
• Maintain and update member records and databases accurately and confidentially
• Collaborate with other departments, including Sales and Marketing, to promote and enhance member satisfaction and retention
• Assist in the development and implementation of member service policies and procedures

Requirements:

• High school diploma or equivalent
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Proven ability to prioritize tasks and meet deadlines
• Proficiency in MS Office, CRM software, and other relevant tools
• Ability to work effectively in a fast-paced and team-oriented environment
• High level of integrity and confidentiality when handling member information