Repair Proposal Specialist II

Job Locations US-TX-Houston

Req Number

2024-9739

Category

Service

Type

Regular Full-Time

Job Summary

Generates quotes / proposals for customers from technician / service manager recommendations in alignment with our business guidelines.

Manages and coordinates customer orders with dispatch / operations to ensure timely service and execution. Troubleshoots and resolves customer complaints.

Essential Duties

Delivers exceptional service while handling customer's approved quotes and requests.

• Communicates effectively to provide prompt and responsive service to the customer's immediate and long-term Handles complex and escalated quotes and requests.
• Gathers data / costs for generating proposals and enters that information into Dynamics 365.
• Delivers proposal within business requirements and communicates proactively with customers through email, phone call, or portals to build and maintain customer relationships that generate additional revenue.
• Manages and maintains unscheduled / incomplete quoted work orders to ensure timely execution through customer / work order requirements.
• Maintains a current and accurate pipeline in accordance with business standards.
• Ensures any existing costs are allocated accordingly based off existing work orders (time vested).
• Continuously reviews current processes / procedures and makes suggestions to leadership in order to improve and strengthen the customer experience and increase overall
• Other duties as assigned.

Minimum Requirements

• 3-5 years with commercial mechanical services provider experience.
• High School Diploma or GED.
• Strong phone contact handling skills, and active listening.
• Ability to multitask, prioritize, and manage time effectively.
• Excellent communication and customer service skills.
• MEP (Mechanical, Electrical & Plumbing) knowledge and experience preferred.
• Work performed in a typical office environment.

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Last updated : 2024-06-17