Job Summary

Generates quotes/proposals for customers from technician/service manager recommendations in alignment with our business guidelines. Manages and coordinates customer orders with dispatch/operations to ensure timely service and execution. Troubleshoots and resolves customer complaints.

Company Overview

Established in 1946, TDIndustries has developed into one of America's premier Mechanical Construction and Facility Services companies serving clients through the full life-cycle of a facility, to include engineering, construction, operations and maintenance. For 70 years, our employee-owned company has provided innovative services that optimize the performance of world-class mechanical and electrical systems that serve healthcare facilities, hotels, schools, sports arenas, mission critical facilities and industrial complexes and other essential institutions.

Our employees, whom we call “Partners” are the heart of our success and what sets us apart from our competitors. FORTUNE Magazine recognized TDIndustries as one of the "100 Best Places to Work", "Top 50 Training Organizations" and "Top 30 Companies to Retire From" due to our solid commitment to the personal and professional development of each employee.

Essential Duties

● Delivers exceptional service while handling customer’s approved quotes and requests. Communicates effectively to provide prompt and responsive service to the customer’s immediate and long-term needs.

● Gathers data/costs for generating proposals and enters that information into Dynamics 365. Works cohesively with sales/operations when needed, to create accurate estimates and work scope.

● Delivers proposal within Business requirements and communicates proactively with customers through email, phone call, or portals to build and maintain customer relationships that generate additional revenue.

● Manages and maintains unscheduled/incomplete quoted work orders to ensure timely execution through customer/work order requirements. 

● Maintains a current and accurate pipeline in accordance with business standards.

● Ensures any existing costs are allocated accordingly based off existing work orders (time vested).

● Assists in reviewing current processes/procedures in order to improve and strengthen the customer experience and increase overall efficiency.

● Other duties as assigned.

Minimum Requirements

1-3 years with commercial mechanical services provider experience.

Strong phone contact handling skills and active listening.

Ability to multitask, prioritize, and manage time effectively.

Excellent communication and customer service skills.

TDIndustries is an Equal Opportunity Employer. TDIndustries recruits qualified applicants and advances in employment its employees without regard to race, color, religion, sex, gender, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law. EOE Minorities/ Females/ Protected Veterans/ Disabled