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Sr. Client Services Manager
$80k-108k (estimate)
Full Time | Business Services
1 Week Ago
Teads is Hiring a Sr. Client Services Manager Near New York, NY
At Teads, we value the experiences that our clients have with our brand at every step. We believe that:
Responsibilities
- Everyone at Teads plays a role in making this experience efficient, strategic and most importantly, beneficial for our clients.
- The sum of all interactions that a client has with the Teads brand impacts their overall experience and that no detail is too small to perfect.
- By being proactive and intuitive, we can leave our clients feeling energized.
Responsibilities
- Providing RFP (Request for Proposals) strategy to execute and ensuring storytelling is consistent across all departments, including creation of client presentations, media plans, and forecasting.
- Ensuring new products are introduced strategically and in line with commercial/operational guidelines.
- Leading kick off calls for upcoming campaign launches with client/agency stakeholders.
- Assist in onboarding of customers to our self-service buying platform.
- Work closely with Sales on pre-sale client needs & communication.
- Be the lead point of contact for all client communication post-sale.
- Lead preparation for campaign activation through clear and concise communication efforts with the client.
- Oversee post-sale process, including but not limited to: campaign set-up, pacing and delivery, incremental revenue generation and post campaign analysis.
- Effectively work with our Associate CX team for screenshots, tagging needs, reporting requests, avails pulls, site list requests & other tasks.
- Analyze performance data to highlight key trends.
- Plan and execute multiple incremental revenue prospecting plans each quarter in collaboration with Sales.
- Help internal staff development through consistent and thorough knowledge-sharing exercises.
- A minimum of 5 years of relevant work experience at a digital media agency, publisher, SSP, DSP or AdTech company.
- Vast digital media industry knowledge and vested passion in understanding how trends impact day-to-day work, such as, but not limited to:
- Programmatic Advertising
- Performance Advertising (direct response)
- Header Bidding
- Open RTB Protocol
- Has a proven track record of exceptional time management – effectively plans long-term and big picture projects, while maintaining day-to-day effectiveness.
- Continually promotes and achieves high standards of quality at work, applies attention to detail to execution and constantly looks for problems to solve and ways to improve.
- Has a track-record of meeting (or surpassing) ambitious goals in a fast-paced, competitive environment over a sustained period of time.
- Demonstrates comfort engaging with highly strategic clients, is an avid problem solver, proactive and a creative thinker.
- Is adept at navigating the intricacies of tactical systems and processes (e.g., third party ad servers, verification vendor platforms, DSPs, Salesforce, etc.)
- Cultivates and maintains strong, productive relationships with a range of internal and external stakeholders.
- Possesses exceptional written and verbal communication skills.
- Takes a collaborative approach to their work; understands the limitations of their own perspective and works hard to understand the interests/perspectives of others.
- Ability to work in a fast-paced environment, manage multiple accounts, and meet deadlines.
- Ability to help train and mentor more junior members on the team.
- Proficiency in Excel and PowerPoint.
- Please note, we're on a hybrid work schedule and require working three days per week in the office.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Business Services
SALARY
$80k-108k (estimate)
POST DATE
06/08/2024
EXPIRATION DATE
07/06/2024
WEBSITE
www.teads.tv
HEADQUARTERS
New York, New York
SIZE
500 - 1,000
CEO
Brooke Goldstone
REVENUE
$50M - $200M
INDUSTRY
Business Services
Related Companies
About Teads
Teads is an advertising company that specializes in video advertising. They can publish on multiple platforms and are capable of worldwide advertising. The company is headquartered in New York, New York.
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The following is the career advancement route for Sr. Client Services Manager positions, which can be used as a reference in future career path planning. As a Sr. Client Services Manager, it can be promoted into senior positions as an Account Executive, Sr. - Advertising that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Sr. Client Services Manager. You can explore the career advancement for a Sr. Client Services Manager below and select your interested title to get hiring information.
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