*This position is on-site in San Antonio, Texas*

*This position requires security TS/SCI clearance and a full scope polygraph*

Job Summary:

As a Site Reliability Engineer (SRE) at Team Cymru, you’ll be at the forefront of maintaining our user-facing services and production systems. In this role, you’ll blend the best of operational expertise and software craftsmanship, applying cutting-edge engineering principles, operational discipline, and innovative automation to both our environments and codebase.

As an SRE, you’ll focus on a range of systems including operating systems, storage subsystems, and networking. You’ll champion best practices for availability, reliability, and scalability, all while delving into algorithms and distributed systems.

Duties/Responsibilities:

• Study product characteristics or customer requirements to determine validation objectives and standards.
• Analyze validation test data to determine whether systems or processes have met validation criteria or to identify root causes of production problems.
• Develop validation master plans, process flow diagrams, test cases, or standard operating procedures.
• Prepare detailed reports or design statements, based on results of validation and qualification tests or reviews of procedures and protocols.
• Conduct validation or qualification tests of new or existing processes, equipment, or software in accordance with internal protocols or external standards.
• Communicate with regulatory agencies regarding compliance documentation or validation results.
• Prepare, maintain, or review validation and compliance documentation, such as engineering change notices, schematics, or protocols.
• Recommend resolution of identified deviations from established product or process standards.
• Design validation study features, such as sampling, testing, or analytical methodologies.
• Create, populate, or maintain databases for tracking validation activities, test results, or validated systems.
• Install racked equipment, labeling and cable management.
• Resolve testing problems by modifying testing methods or revising test objectives and standards.
• Conduct audits of validation or performance qualification processes to ensure compliance with internal or regulatory requirements.
• Direct validation activities, such as protocol creation or testing.
• Coordinate the implementation or scheduling of validation testing with affected departments and personnel.
• Participate in internal or external training programs to maintain knowledge of validation principles, industry trends, or novel technologies.

Required Skills/Abilities:

• General knowledge of 4 technical expertise areas, with deep knowledge in 1 area
• Chef (basic syntax, recipes, cookbooks) and Ansible (basic syntax, tasks, playbooks)
• Terraform basic syntax and CI/CD configuration, pipelines, jobs
• Cloud resources provisioning and configuration through CLI/API
• Kubernetes basic understanding, CLI, service re-provisioning
• Provision and setup metric in Prometheus, Thanos, and Grafana, alerts and silences
• Provision and setup logs and queries for general questions
• Operating system (Linux) configuration, package management, startup and troubleshooting
• Block and object storage configuration
• Datacenter installation processes, equipment management requirements and cable management requirements
• Networking VPCs, proxies and CDNs

Education and Experience:

• High school diploma or equivalent.
• At least two years of related experience.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.

Location:

• San Antonio, TX

Join Team Cymru and contribute to our leadership in Internet signal intelligence, where we provide unparalleled global coverage and insights to safeguard businesses and missions worldwide. If you're passionate about advancing Internet security and have the technical prowess to drive impactful solutions, apply now to be part of our innovative team.

Team Cymru offers a range of great perks for U.S. employees:

• We're a remote-first organization, so you can work from wherever you're comfortable.
• Enjoy 100% employer-funded health, dental, and vision benefits for yourself and your dependents.
• Take advantage of 4 weeks of Paid Parental Leave.
• Rest easy with life insurance coverage.
• Plan for the future with a 401(k) that includes employer matching.
• Earn rewards and bonuses for your hard work.
• Take a well-deserved break with a generous 28 days of vacation plus holidays.
• Wind down at the end of the year with a company break.
• Access the Employee Assistance Program 24/7.
• Stay fit with a Fitness Membership Stipend.
• Keep connected with a Telephone/Internet Service Fee Stipend.
• Invest in your professional growth with Career Development Training.

For more information on benefits for non-U.S. employees, please get in touch.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.