POSITION SUMMARY: Under limited supervision the Process Improvement Coordinator provides direct support of information technology systems and project needs for the division.

ESSENTIAL DUTIES and RESPONSIBILITIES:

• As directed, identifies, and obtains information to facilitate project implementation using sound decision-making and collaboration.
• Assist in project assessments, captures project requirements, provides workflow analysis and validation to include project approval.
• Direct involvement in project life cycle.
• Supports data of PLB systems to ensure accuracy, relevancy.
• Plans and tracks changes in WalkMe project workflow.
• Tracks changes to applications for review.
• Assists with documentation requirements for workforce surveys and compact reporting agreements.
• Responsible for tracking and reporting standard operating procedures and ensures training materials are current.
• Monitors and evaluates policies, programs, and procedures to ensure project effectiveness.
• Working in conjunction with SOS Purchasing and Procurement, provides input regarding contracts for goods and services within assigned area in accordance with established guidelines.
• Provide and monitor project requirements and costs as directed.
• Performs other related duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to communicate professionally verbally, in writing, and in presentations.
• Skilled in researching, compiling, and summarizing statistical data and information materials.
• Skilled in developing, writing, disseminating, communicating, and implementing policies and procedures.
• Ability to utilize personal computers, standard office equipment and standard software applications, e.g., word processors, database software, spreadsheet applications.
• Ability to review and suggest changes, additions and corrections in detailed plans and specifications.
• Ability to establish and maintain effective working relationships and communications with project consultants, private contractors, vendors, departmental officials, and the public.
• Ability to organize work, establish priorities, meet established deadlines, and follow up on assignments with a minimum of direction.

SUPERVISORY RESPONSIBILITIES: None

MINIMUM QUALIFICATIONS:

Bachelor's degree in a related field or Associate degree in a related field and one year of related experience OR High school diploma/equivalent and two years of related experience in a professional administrative environment/or professional licensing environment.