REPORTS TO: Branch Manager

FLSA: Non-Exempt

HOURS: Full-time

Position Summary

The Customer Service Representative will provide prompt, courteous efficient service at the front counter and inside sales at our Tallahassee branch. The right candidate for this position will be a team player who is energetic, proactive, enjoys interacting with customers and is committed to providing excellent customer service.

Key Responsibilities:

• Provide excellent customer service by telephone, email and in person

• Contact customers and advise them of upcoming events, new products and other business-related matters

• Accurately take and enter orders and price quotes into FACTS program

• Pull orders quickly and correctly

• Help drivers and check out trucks

• Maintain accurate records of special orders and back orders

• Accurately complete credit forms

• Run customer reports

• Process returns

• Communicate needs of products, supplies and other necessities to appropriate managers

• Maintain sufficient stock of all office supplies necessary to complete daily tasks without interruption

• Recognize parts and products without written descriptions and part numbers

• File and maintain accurate department records

• Keep work area clean and organized at all times

• Seek and achieve continuous personal and professional growth through ongoing industry training and education.

Other Requirements:

• Positive, enthusiastic and flexible attitude

• Team-player mentality

• Strong communication and organizational skills

• Excellent problem-solving skills

• Attention to detail

• Ability to regularly lift or move 50-100 pounds onto a handcart, pallet or into stocking area

• Ability to walk up and down stairs and ladders to pull or place products

• Able to use Microsoft Office

• Experience working in FACTS a plus

• Basic math skills (add, subtract, multiply, divide)

• Customer service experience

• Ability to work in a fast-paced environment and adapt to the changing needs of the branch

• Pool industry experience is a plus

Compensation & Benefits

• Participation in the Team Horner Employee Stock Ownership Plan

• Tuition reimbursement

• Ongoing industry training

• Yearly performance and long service awards and events

• Paid time off: Holiday, Vacation and Personal

• Health, dental and vision insurance offered

• Short/Long term disability insurance offered

• 401K and Roth offered

• Extensive wellness program including one-to-one coaching, healthy living seminars, exercise facilities and classes, stand-up desks and many other great incentives

• Positive and friendly work environment

• Merchandise discounts

…and so much more!

Team Horner is an Equal Opportunity Employer and encourages growth and opportunity for all. We are a drug-free workplace.