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About Us:
Team Rooter is a large plumbing company with offices in Los Angeles, Ventura & Anaheim. We are professional, dedicated and innovative and our goal is to abide by our core values & be the very best we can be. .
Our work environment includes:
Do you want to work for a company that cares about it's employees? Do you want opportunities for advancement? Are you hard working & thorough? Then Team Rooter may be right for you!
Here at Team Rooter we live & work according to our core values:
We are looking for people who represent these core values. We are hard working, but also have fun. We treat all of our employees with respect & appreciation. At Team Rooter, we invest in our employees. We give you opportunities to learn & improve your skills. We expect you to always be your best & to represent our company with pride. We offer many benefits as well as opportunities for advancement to those employees that work hard for them. Here is what we are looking for in a Call Center Manager:
Overview: As a Call Center Manager at Team Rooter, you will play a pivotal role in ensuring the smooth and efficient operation of our customer service call center. You will lead a team of customer service representatives, overseeing their performance, training, and development. Your primary objective will be to enhance customer satisfaction by ensuring that all incoming inquiries, service requests, and complaints are handled promptly and effectively. Additionally, you will collaborate closely with other departments to optimize workflows and processes, contributing to the overall success of our plumbing services.
Responsibilities:
Qualifications:
Job Type: Full-time
Pay: $49,000.00 - $53,000.00 per year
Benefits:
Schedule:
Experience:
Ability to Commute:
Ability to Relocate:
Work Location: In person
Full Time
$93k-129k (estimate)
06/02/2024
09/28/2024
teamrooter.com
North Hollywood, CA
<25
The following is the career advancement route for Call Center Manager positions, which can be used as a reference in future career path planning. As a Call Center Manager, it can be promoted into senior positions as a Contact Center Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Manager. You can explore the career advancement for a Call Center Manager below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Manager job description and responsibilities
Due to their managerial position, Call Center Managers complete many tasks contributing to their supervisory role.
04/18/2022: Santa Ana, CA
Call center managers will be directly responsible for hiring, training and motivating call center representatives.
03/06/2022: Dayton, OH
Motivating and guiding team members on navigating difficult customer calls.
03/22/2022: Huntington, NY
Call center managers hire, train, prepare, and motivate their staff members to provide excellent service to customers.
03/17/2022: Cleveland, OH
They develop objectives for a call center’s day-to-day operations and analyze call center statistics (like sales rates and customer service metrics) to ensure that these objectives are met.
04/12/2022: Nashville, TN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Manager jobs
Some call center managers can also work toward sales and team leadership certifications.
02/25/2022: Buffalo, NY
Educational requirements to become a call center manager vary by employer.
02/23/2022: Alamogordo, NM
Any call center manager will receive on-the-job training.
03/11/2022: Longview, TX
Be a social leader to foster optimism and promote culture change.
04/17/2022: Albany, NY
Focus on agent engagement and retention.
02/06/2022: Albany, GA
Step 3: View the best colleges and universities for Call Center Manager.