Chapter Aesthetic Studio is a medical aesthetics brand, offering state-of-the-art, non-surgical skin care and body rejuvenation treatments. We exist to empower people to write their own story on beauty, because we believe beauty belongs to everybody.

We are a fast-paced, innovative, and high-performing company. With the support of The Aspen Group (TAG), one of the largest and most trusted retail healthcare business support organizations in the U.S., Chapter, along with the other health and wellness offices The Aspen Group supports, continues to focus on growth and expansion in the Aesthetics sector.

As a reflection of our growth, we have an opportunity to join the L&D team as aManager, Learning & Development.

Job Summary

This Manager is an important part of the Learning and Development team and has accountability for supporting learning related to the Chapter brand. This role will partner closely with the Sr. Manager of Chapter L&D, senior leaders within Chapter and the broader L&D team to create and implement learning solutions and programming that supports all Chapter team members at all stages of their development.

The Learning & Development Manager, Chapter is an individual who can effectively collaborate with all leaders across functions, both at Chapter and TAG, including Operations, Clinical Support, L&D, HR, etc. This individual is a strong performance consultant who can develop solutions and programming to build foundational to advanced knowledge, skills, and abilities for all Chapter audiences. The Learning & Development Manager, Chapter will possess excellent cross-functional collaboration and communication skills and must have the ability to work effectively within all levels of the organization.

Essential Responsibilities

• Partner with the Chapter leadership team and the broader L&D and HR teams to understand specific development needs for Chapter team members, including operations skill development, clinical skill development, leadership and professional development and business management skills.
• Design and deliver a suite of highly effective learning solutions, programs, tools, and resources. Solutions may include formal learning programs, experiential learning assignments, coaching, etc.
• Create solutions to be utilized in learning plans for all Chapter studio roles including RBM, SM, GS, and clinical training roles.
• Drive a learning culture within Chapter.
• Understand the specific needs of each learner audience so you can advocate and adapt for their specific needs and preferences.
• Evaluate existing learning programs/content for impact. Iterate and provide recommendations for learning experiences that increase reach, impact, and future capability requirements.
• Use data to measure success: learn, iterate, and improve; analyze trends and develop proactive actions to improve the experience for future learners.
• Proactively research and identify opportunities to apply new thinking to improve effectiveness and on the job performance. Stay in touch with learning field trends and best practices.
• Partner with others to solve business problems and execute on learning and development initiatives.
• Demonstrate a commitment to professional and personal growth by initiating dialogue with team members, attending learning events, engaging in self-directed learning and focusing on professional development goals.
• Plan, organize, and execute tasks and activities with urgency.
• Other duties as assigned.

Requirements/Qualifications

• Education Level: Bachelor’s degree required.
• 3-5 years of relevant learning and development experience, ideally in a fast-paced organization with a distributed workforce.
• Previous experience in working with organizations in their early growth or start up phase preferred
• Understanding of adult learning theory and principles.
• Well versed in multiple applications of digital learning, just-in-time / micro-learning, and blended learning strategies.
• Strong capabilities in data analytics (as it pertains to measuring learning).
• Experience providing consultation to leadership on strategic initiatives.
• Excellent communication and influencing skills at all levels in the organization.
• Flexibility to be proactive in a fast paced, ever-changing environment.
• Excellent facilitation skills. Experience in small and large group facilitation in multiple modalities.
• Experience in developing, implementing, and monitoring programs/processes
• Very detail-oriented & organized
• Ability to travel as needed
• For consideration; one will need to provide samples and or portfolio of content design.

Salary range: $93,500 - $110,000 10% bonus

Chapter, is part of TAG-The Aspen Group's family of healthcare brands.

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