Company Details :

Teceze is a leading information technology, consulting and business process services company headquartered in the UK and has offices across 15 countries.

A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, Teceze has a dedicated workforce of over 1500 employees, serving clients in 75 cities across 6 continents.

Our Main Goal in this Role

Desktop Technician will provide day to day local remote desktop support, accept, and treat Incident tickets assigned to his / her support queue, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system (Service Now)

The candidate will provide local onsite support to the customer through deskside visits or by manning the IT Spot walk-up counter.

Desktop Support Engineer is mainly engaged in break-fix activities, fault diagnosis and resolution of end-user hardware or software issues and questions that require hands-on treatment.

Support includes receiving and shipping end user equipment, device reinstallations or swaps, equipment delivery.

What You Will Be Doing

• first / second level contact and problem resolution for customer issues.
• with Third Party Vendors to remediate complex AV issues as needed.
• timely communication on issue status and resolution.
• ticket updates for all reported incidents.
• upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, other authorized desktop application.
• upgrade, support and troubleshoot for end-user equipment.
• remedial repairs on Desktops, laptops, and any other authorized peripheral equipment.
• diagnostic tools to troubleshoot problems associated with network connectivity, and PC hardware / software including mobile phones.
• position requires the ability to work in a process-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Required Skillset

• Experience of support end-user devices in an enterprise desktop environment.
• Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions.
• Mobile device management including IOS and Android devices, enterprise encryption solutions
• Basic experience of Networks and end-user infrastructure systems such as Active Directory, SCCM, Intune, VPN and Antivirus soft
• Proven analytical, troubleshooting, and problem-solving skills.
• Basic Networking Skills
• Proven ability to multi-task, effectively determine priorities and meet SLA’s.
• Local language is mandatory, plus good command of English

Last updated : 2024-05-29