Strong technical background ideally within a production support environment

Experience with PHP is a must – knowledge of PERL & Post-gres is advantageous

Extensive experience in client-facing roles, excellent stakeholder management skills

Exceptional analytical, troubleshooting and problem-solving skills

Knowledge of ITIL

Ability to interpret and communicate technical difficulties

Strong leadership skills, experience developing and managing support teams

Ability to adapt to change and implement/improve processes

Demonstrated commitment to quality and excellence

Ability to influence key decisions

Handling vendor communication and delivery is advent