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35 Service lead (Infrastructure management) Jobs in Kaukauna, WI

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Service lead (Infrastructure management)
Tech Mahindra
Kaukauna, WI | Full Time
$125k-157k (estimate)
2 Months Ago
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Sherwin-Williams
Kaukauna, WI | Full Time
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Assistant Customer Service Manager
Stoneridge Kaukauna LLC
Kaukauna, WI | Full Time
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Assistant Customer Service Manager
Stoneridge Kaukauna LLC
Kaukauna, WI | Full Time
$63k-83k (estimate)
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Equipment service technician
Henry Schein
Kaukauna, WI | Full Time
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Experienced Service Technician
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Kaukauna, WI | Full Time
$52k-67k (estimate)
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Kaukauna, WI | Full Time
$46k-61k (estimate)
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Parasol Alliance
Kaukauna, WI | Full Time
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Kaukauna, WI | Full Time
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Kaukauna, WI | Full Time
$48k-64k (estimate)
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Clean Harbors
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Clean Harbors
Kaukauna, WI | Full Time
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Kaukauna, WI | Full Time
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North Central Utility
Kaukauna, WI | Full Time
$50k-64k (estimate)
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Service/Trailer Technician
North Central Utility of Wisconsin LLC
Kaukauna, WI | Other
$49k-63k (estimate)
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Service Operations Manager
North Central Utility
Kaukauna, WI | Full Time
$102k-128k (estimate)
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Service Operations Manager
North Central Utility of Wisconsin LLC
Kaukauna, WI | Full Time
$102k-128k (estimate)
5 Months Ago
Service Operations Manager
North Central Utility of Wisconsin LLC
Kaukauna, WI | Full Time
$102k-128k (estimate)
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FIELD SERVICE TECHNICIAN
Equipment Depot LTD
Kaukauna, WI | Other
$55k-73k (estimate)
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Kwik Trip
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Kaukauna, WI | Full Time
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Kwik Trip
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Kwik Trip
Kaukauna, WI | Full Time
$24k-30k (estimate)
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Kaukauna, WI | Full Time
$50k-67k (estimate)
2 Months Ago
Clean Harbors
Utility Driver - Multiple Service (FT)
Clean Harbors
Kaukauna, WI | Full Time
$38k-49k (estimate)
10 Months Ago
FOOD SERVICE WORKER (FULL TIME AND PART TIME)
Chartwells School Dining Services K12
Kaukauna, WI | Full Time|Part Time
$29k-38k (estimate)
2 Months Ago
Service lead (Infrastructure management)
Tech Mahindra Kaukauna, WI
$125k-157k (estimate)
Full Time | IT Outsourcing & Consulting 2 Months Ago
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Tech Mahindra is Hiring a Service lead (Infrastructure management) Near Kaukauna, WI

Job SummaryService lead (Infrastructure management) Location- Kaukauna, Wisconsin, USA (Day1 Onsite) Skillset- Infrastructure management Purpose of the Role: The Service lead plays a key role in creating long-term healthy “service provider – customer” relationships, acting as the bridge between the client and our operational delivery teams. The key responsibility of the Service lead is governance across all areas of their technological services including service desk, service management, incident, request, change management, project management, continual service improvement and customer satisfaction as well as playing a key role in ensuring the highest level of operational service delivery. Operations: Need to have good understanding of Operations, Project, Transition and Service Delivery management skills Excellent Stake holder management Experience in Managed Services Excellent communication and people management skills Ability to lead / handle teams across different geos Technical: Good technical understanding of End-to-End managed services model Good understanding of service desk & end user support Key Responsibilities: Building a professional relationship with key client staff and looking out for client’s and TechM long-term interests Successful service delivery - SLA management / achievement and high level of customer satisfaction Manage day to day BAU operations for the responsible technology services Run Projects on a need basis in the role of Project Manager by looking after Transition and Operations delivery readiness Conduct meetings with Customer and TechM teams Monitoring overall performance of services Building service reports on a daily, weekly and monthly basis, following up with team to minimize aging Assisting in preparing governance reports Collaborating with senior management on client account management and growth Working with the client and operations/delivery teams to identify and manage service improvement activities Following up if service delivery is not meeting expectations and work towards improving it Taking care of TechM internal activities like preparing and updating TechM Project documents, attending Quality audits, IS audits Working closely with PMO for resource fulfilment in BAU/Support and Projects 3rd party contract management as and when needed “Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at ADA_Accomodations@TechMahindra.com.”

Job Summary

JOB TYPE

Full Time

INDUSTRY

IT Outsourcing & Consulting

SALARY

$125k-157k (estimate)

POST DATE

07/26/2024

EXPIRATION DATE

08/03/2024

HEADQUARTERS

NANJING

SIZE

100 - 200

FOUNDED

2007

CEO

RAVIKUMARYELLAJOSULA

REVENUE

$5M - $10M

INDUSTRY

IT Outsourcing & Consulting

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