Tech Wise Systems is a client focused Managed Service Provider serving small and medium sized organizations throughout Alaska. We are currently seeking a client-focused Level I Service Desk Technician to join our growing team. This entry level position will play a key role in providing technical support, troubleshooting, and delivering exceptional service to our clients. This is an excellent position for an early career IT professional and has multiple paths for advancement.

This is primarily an in-office position with periodic onsite client support and the ability to work remotely after an initial training period. The successful candidate must currently reside in the Fairbanks/North Pole area.

Responsibilities:

• Provide first-level technical support both remotely an in-person for a wide range of IT issues, including hardware, software, and network-related problems
• Interact with clients in a professional and customer-focused manner
• Gather detailed information about reported issues and provide clear and concise solutions
• Initiate escalation support requests with Level II-III technicians and engineers to help solve complex problems in a timely manner
• Create and update documentation
• Maintain a positive and collaborative relationship with members of the team and with clients
• Work with a wide range or tools including remote management, ticketing, project management, and documentation

Requirements

• Minimum of 1 year of experience in a technical support role
• Strong knowledge of Windows Operating Systems
• Proficient in troubleshooting hardware, software, and network issues
• Excellent communication and interpersonal skills

Benefits include health insurance, 401K with matching, standardized cost of living adjustments, 12 paid holidays, and 4 weeks of PTO. Since this position requires onsite client support, the successful candidate must reside in the Fairbanks area and have reliable transportation. This is a full time position. Working hours are flexible within a range of 7am - 6pm, Monday - Friday.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Schedule:

• Monday to Friday

Experience:

• IT Service Desk: 1 year (Required)

Ability to Commute:

• Fairbanks, AK 99701 (Required)

Ability to Relocate:

• Fairbanks, AK 99701: Relocate before starting work (Required)

Work Location: Hybrid remote in Fairbanks, AK 99701