Operations Manager Tech24, Cincinnati OH

THIS IS NOT A REMOTE POSITION

Tech24, Cincinnati, OH Branch is looking for a multi role Operation’s Manager

Call Brad at 864-549-8344 to learn more.

The Operations Manager duties include Work Order Management, Customer/Account Management and supervising various Operations roles to include Dispatch, Parts Department, Procurement, Estimators, Warehouse and Shipping and Receiving,

Role:

The Operations Manager is an area leader responsible for all day-to-day oversight of our various Operations roles to include Dispatch, Parts Department, Procurement, Estimators, Warehouse and Shipping and Receiving in the Cincinnati OH market. This is a fast-paced customer-oriented position that demands leadership-focus, coaching and multi-tasking. This position is responsible for Operations support programs and implementing plans to create and sustain a strategic competitive position and a high level of customer satisfaction. The position is responsible for developing, coaching, mentoring, succession planning, and leading team members and individual contributors to achieve their maximum potential.

Key Responsibilities:

Safety:

• Executes and manages all safety initiatives in the office

• Take care of Customers and Associates:

• Daily works with dispatchers on technician scheduling, service efficiency, schedule adherence, and contracted service completion

• Manages service delivery excellence by working directly with Technicians, Dispatchers, and Customers

• Works with Parts Department on parts issues, shipping, and delivery

• Answers incoming calls from customers and route to the correct parties

• Handles multiple calls at one time if needed

• Professionally interacts with both internal and external customers

• Learns and utilizes Field Service Management Software, Microsoft Suite and tools appropriately

• Understands and strives to meet or exceed metrics while providing excellent, consistent customer service

• Train, Support and provide leadership to all levels of Customer Service Representatives and Customer Service Specialist and Operations team members, as needed

• Adheres to all company policies and procedures

• Other duties as assigned

Integrity:

• Reviews timecards for accuracy; adjusts in accordance with work rules and state law, and meets weekly payroll deadline

• Workforce planning including Paid Time Off planning, and attendance policy adherence

Continuous Improvement and Entrepreneurial Spirit:

• Focuses on workforce management; reviews service delivery metrics, determines root causes of customer disputes, and supports technician development opportunities

• Helps recruit, select, coach, motivate, and manage performance for the branch team

• Participates in new technician on-boarding and implementing/executing training plan

• Identifies the potential in an individual and aligns development activities to their abilities and talents

Professionalism:

• Leads office support staff to ensure quality of work, appearance, and professionalism

• Manages daily work force flow, scheduling issues, PTO schedule, and the on-call service schedule for weekends and evenings

• Understands contractual agreements, operational parameters for each contract and warranty customer

• Reports to the Branch Manager and leads Tech 24 professionals

Physical Demands:

· Comply with all applicable OSHA standards

· Continuous sitting in an office environment

· Continuous use of hand and finger dexterity

Benefits Include (but not limited to):

· Top pay for experience

· Full benefit package including medical, vision, and dental insurance

· Paid Time Off and holidays

· 401(k) retirement savings plan

Tech24 is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.

For more information about Tech-24 and our career opportunities visit https://www.mytech24.com/careers/ or you can reach out to our Recruiter, Brad directly at 864-549-8344.