69 Help Desk Analyst Jobs in New York, NY
TechMate is Hiring a Help Desk Analyst Near New York, NY
- Basic troubleshooting of user issues/tickets
- Creation/Elevation of tickets for TII Support
- Solving common problems such as username and passwords issues, menu navigation, verification of hardware and software, installation issues, and setup
- Creating documentation
- Collecting user requests and data
- Carrying out of processes, like onboarding, using established procedures
- Bachelor’s degree in Information Technology, Computer Science, or related field preferred
- One to two years of IT and desktop support experience
- Experience working with Office 365
- Experience supporting Windows, IOS, and Android devices
- Working knowledge of Active Directory
- Ability to troubleshoot, diagnose and repair basic hardware and software issues
- Ability to follow standard IT procedures, including escalation of issues when necessary
- Ability to work both independently and collaboratively as a team
- High level verbal and written communication skills, including the ability to explain technical concepts to non-technical audiences
- Basic understanding of networking and security principles
Techmate is a pioneering On-Demand, Technical Support SaaS Platform built for the distributed workforce. Our clients are some of the largest professional service firms, manufacturing, real estate and related brick and mortar companies who have nationwide and global office locations.
Job Summary
Full Time
Retail
$61k-76k (estimate)
08/15/2024
10/14/2024
techmatefl.com
WINTER HAVEN, FL
<25
2016
Private
ADAM R ARNDT
$5M - $10M
Retail
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The job skills required for Help Desk Analyst include Troubleshooting, Technical Support, Active Directory, Desktop Support, Computer Science, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Analyst positions, which can be used as a reference in future career path planning. As a Help Desk Analyst, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Analyst. You can explore the career advancement for a Help Desk Analyst below and select your interested title to get hiring information.
If you are interested in becoming a Help Desk Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Help Desk Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Help Desk Analyst job description and responsibilities
Help desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific help desk software like Zen desk, HEAT, Fresh Service or Track IT.
03/15/2022: Harrisburg, PA
Gathering and triaging cases that require attending to.
04/10/2022: Durham, NC
A help desk analyst spends the majority of the day performing remote support.
05/06/2022: Norfolk, VA
Help desk analysts troubleshoot difficulties with computers and their connections.
04/04/2022: Olympia, WA
Submitting purchase requests and monitoring your expenditure.
03/30/2022: New York, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Help Desk Analyst jobs
Use quotation marks for exact phrases.
04/09/2022: Bloomington, IN
Use common words and punctuation.
04/25/2022: Brownsville, TX
Set a time limit then change tactics.
04/08/2022: Cheyenne, WY
Name the different kinds of software testing.
04/09/2022: Canton, OH
Find ways to get job experience.
05/06/2022: Memphis, TN
Step 3: View the best colleges and universities for Help Desk Analyst.
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