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Client: PSB Industries
Location: Erie PA
Position: ONSITE
Contract: 6-month contract (possible temp to hire after 6 months)
MUST be US Citizen or GC/ Needs to be our W2 Candidate
Position: Service Technician
JOB OVERVIEW:
Reporting to the Service Manager, The Service Technician is responsible for in-house and field site
service
calls to perform general maintenance and trouble shoot PSB equipment.
RESPONSIBILITIES and DUTIES:
1. Repair, service, trouble shoot PSB processing equipment out in the field
2. Man the service desk as a back up to the Service Manager
3. Manage the dispatch process of service requests when the Service Manager is not available
4. Understanding of PSB
5. Interface with appropriate technical personnel for customer problems that cannot be
resolved effectively
6. Provide accurate reports and metrics to company management on the status and
budget of on‐going projects and agreements
7. Assist the service desk team in design and development tasks when the Service Manger is not
available
8. Design and maintain process documentation for the service calls
9. Utilize the remote monitoring and management system to ensure consistency and
accurate reporting of customer devices, and problem solving
10. Must conform to Handbook rules
11. Perform other duties required by top management
QUALIFICATIONS:
1. General knowledge of PSB processing equipment
2. General knowledge of hand tools and electronic monitoring equipment to repair PSB processing
equipment
3. Skilled in communication with customers, both internal and external
4. Knowledge of Microsoft applications
5. Able to follow directions
6. Able to work with minimal oversight
7. Ability to travel out of town overnight
8. Physical dexterity to work at customer site locations
9. Physically able to lift (60) lbs
10. Demonstrate the ability to interface with both non-technical and technical personnel
11. Reports all discrepancies to top management immediately
12. Demonstrating work behaviors consistent with the company values and work within prescribed
boundaries, including company policies, standards, procedures and any other requirements
13. Able to compile correct paperwork necessary for accounting functions
14. High School Diploma or equivalent. Two years of experience in industry required
Job Types: Full-time, Contract
Pay: $22.00 - $25.00 per hour
Schedule:
Work Location: On the road
Full Time
IT Outsourcing & Consulting
$57k-73k (estimate)
06/23/2024
06/27/2024
techmatrixinc.com
NORTH BRUNSWICK, NJ
<25
2012
Private
HARI RAJANALA
<$5M
IT Outsourcing & Consulting
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