Contract

Company Description

TechnoGen, Inc. (formerly known as SYSCOM Technologies) is a Proven Leader in providing full IT Services, Software Development and Solutions for 12 years.

TechnoGen is a Small & Woman Owned Minority Business with GSA Advantage Certification. We have offices in VA, MD & Offshore development centers in India.

We have successfully executed 100 projects for clients ranging from small business and non-profits to Fortune 50 companies and federal, state and local agencies.

If you are interested in applying for this job, please make sure you meet the following requirements as listed below.

TechnoGen leadership has experience guiding highly skilled and certified professionals delivering end-to-end IT and Business consulting services projects in public and commercial sectors across the globe.

Job Description

Resources should be strong in Greenplum (Database Analytics) and in Hadoop.

Additional Information

• Ability to work independently with various department staff, other state, local and federal agencies to accomplish goals and meet extensive deadlines.
• Knowledge of Avaya and / or Cisco platforms, call center features and operations.
• Ability to resolve technical telecommunications problems utilizing multiple vendors / contractors.
• Ability to communicate effectively, both verbally and in writing.
• Ability to function under pressure and maintain composure in chaotic situations to resolve service-related issues.
• Understand Call Center features; such as, Automatic Call Distributions (ACD), Call Vectors, and Vector Directory numbers (VDN).
• Ability to develop work and call flows.
• Work with multiple network platforms, such as WAN, WLAN, Security, Voice, and Video.
• Disseminate information effectively to all teams and customers.
• Understand a large and complex network environment.

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Last updated : 2024-09-03