15 Help Desk Support Technician Jobs in Baltimore, MD
Technogen, Inc. is Hiring a Help Desk Support Technician Near Baltimore, MD
Location: Baltimore, MD(initially remote)
Duration: 12 monthsResponsibilitiesJob Description:
- Communicates with all levels of customers.
- Installs and configures applications and other supported software packages.
- Performs basic troubleshooting and triage of computers via remote computer access and phone.
- Resolves routine issues and problems related to hardware and software.
- Creates tickets for all problems called into the Technology Helpdesk.
- Quickly escalates issues and problems that are not resolvable as necessary.
- Assists clients with resolving device related issues via telephone support.
- Helps determine technical needs of supported systems.
- Participates as team member on projects.
- Records activities in the service desk software system.
- Updates/Creates internal supported system documentation.
- Communicate technical issues, risks, and approaches to clients.
- Performs other duties as assigned.
- Possession of a high school diploma or an appropriate equivalent, plus one year of experience in an inbound call center environment.
- Two years installing, configuring, maintaining, and trouble-shooting personal computers and related equipment, operating systems, and software applications, preferably in a large, multi-site agency.
- Experience with remote troubleshooting preferred.
- Possession of a valid class C Maryland driver's license or an equivalent is required.
- Possession of A (Remote Technician) and Network certification is preferred.
- Knowledge of computer operations and support.
- Skill in installing, configuring, maintaining, and trouble-shooting personal computers and related equipment.
- Skill in installing, configuring, maintaining, and trouble-shooting operating systems, software applications, and cabling components.
- Skill in providing technical assistance, guidance, and training to users of varying levels of skills and abilities.
- Skill in establishing and maintaining effective working relationships.
- Skill in effectively prioritizing assignments and tasks.
- Skill in communicating clearly and effectively.
- Ability to provide consistent quality customer service.
- Ability to deescalate customers.
- Ability to maintain confidential information.
Training is held on-site for one to two weeks.
Work hours will be determined during hire but will be 7.5 hours per day, between the hours of 7:00 AM and 4:15 PM.
Workdays are M-F. No holiday pay or school closing pay will be paid.
Start date could be as soon as 7/24/24 or once the applicant can provide a fingerprint card.
InterviewInterviews will be held via Microsoft Teams (virtual)
Once SelectedAll candidates must present a fingerprint card indicating they passed their background check.
Travel is not typically a part of this position’s duties.
Duration of the assignment is a minimum of 6 months but could be indefinite.
Best Regards,Ashok Kumar
Sr. Talent Acquisition Specialist
Phone: 443-832-6103
Email: ashok.c@technogeninc.com
Web: www.technogeninc.com
4229 Lafayette Center Dr, Suite 1880, Chantilly, VA 20151
Job Summary
Contractor
$51k-63k (estimate)
09/01/2023
12/28/2024
technogeninc.com
Chantilly, VA
100 - 200
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The job skills required for Help Desk Support Technician include Troubleshooting, Help Desk, Service Desk, Operating System, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Support Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Support Technician. Select any job title you are interested in and start to search job requirements.
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