Role: NICE CX/ Contact Center Architect

Location: Dresher, PA (Onsite)/US

Duration: Contract

Job Description:

5 or more years experience in NICE CXone and UC environments.

3 or more years of software development, to include design, custom and common coding (JavaScript, Python, Java, C#), and testing of real time systems.

Experience with enterprise level CCaaS architecture for complex business needs.

Network infrastructure experience.

Experience creating and presenting to executive level stakeholders (technical and non-technical).

Desire to work in a fast-paced environment.

Excellent customer-facing presentation skills with the ability to develop new solution pitches, value propositions, and demo experiences.

Existing knowledge and/or industry certifications for NICE CXone and process automation technologies

Contact Center as a Service (CCaaS) software management and domain experience.

NICE CXone and CXone Studio Experience

1-3 years of .NET experience (C#, , Web Services, etc.)

Business Optimization: deep skills around business analysis/call centers; experience in the KPIs and best practices of call centers and their operations.

Engineering Services: experience in specialized technical & functional areas; deep technical expertise around software engineering, programming languages, integration, and/or databases.

Skills around business analysis/call centers; experience in the KPIs and best practices of call centers and their operations.

Proficiency in Microsoft Office products i.e., Outlook, Word, Excel, PowerPoint and Visio.

Strong technical, analytical, and problem-solving skills.

Analytical, inquisitive, service & team-oriented, friendly demeanor, early adopter.

Ability to establish and maintain strong working relationships with key internal associates and partners.

Self-motivated, attention to detail and excellent judgment skills